Whether you need help with your CV, account, billing, or partnerships — our team is here to support you and ensure a smooth experience with PandaResume.
Response time: 24–48 hours
Response time: 24–48 hours
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We typically respond within 24–48 hours on business days.
For urgent billing issues, we prioritise responses within 24 hours.
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Your data is handled securely
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Frequently Asked Questions
Everything you need to know about building, optimising, translating, and downloading your CV with PandaResume.
1. What is PandaResume and how does it work?
PandaResume is an online CV builder that helps you create, optimise, and prepare professional CVs using smart suggestions, ATS-friendly formatting, and role-specific guidance. Just choose a template, answer a few prompts, and let Panda help you write or improve your content.
2. Do I need to sign up before building a CV?
You can start exploring templates and CV examples before signing up. Create an account when you want to save drafts, continue editing later, or download your finished CV.
3. Can PandaResume help me if I already have an existing CV?
Yes. You can bring your current CV into PandaResume, review weak sections, improve bullet points, and reshape the content for a specific role or industry.
4. Is PandaResume suitable for all experience levels?
Yes. PandaResume supports students, recent graduates, career switchers, experienced professionals, and senior candidates with templates and guidance for each stage.
5. What file formats can I download my CV in?
You can download a polished PDF for applications and sharing. Editable formats and additional export options can be added as your workflow requires them.
6. What is ATS optimisation and why is it important?
ATS optimisation helps your CV stay readable for applicant tracking systems by using clear formatting, relevant keywords, and structured content recruiters can scan quickly.
7. How does the AI assistance help with CV writing?
The AI assistant can suggest stronger wording, rewrite unclear bullets, tailor content to job descriptions, and help you explain your impact with sharper details.
8. Can I customise the CV templates?
Yes. You can adjust template content, sections, and presentation details so your CV still feels personal while staying clean and professional.
9. Is my personal information secure on PandaResume?
Your CV data is handled with privacy in mind. PandaResume is designed so your personal details stay protected while you build, edit, and download documents.
10. What if I want help tailoring my CV to a role?
PandaResume helps you compare your CV with a target role, strengthen weak bullets, and improve keyword coverage before you apply.
11. Can I use PandaResume on mobile devices?
Yes. The experience is designed to work across desktop, tablet, and mobile screens, so you can review and make updates when you are away from your desk.
12. How do I get support if I have questions or issues?
You can contact support from inside PandaResume whenever you need help with templates, downloads, account access, billing, or CV-building questions.
