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Leo Panda

Linux Support Engineer

PROFESSIONAL SUMMARY

Linux Support Engineer with 5+ years of experience supporting enterprise Linux environments across RHEL, Ubuntu, and CentOS. Skilled in incident response, shell scripting, patching, monitoring, and troubleshooting production systems. Known for reducing recurring issues, improving SLA performance, and partnering with network, security, and application teams.

PROFESSIONAL SKILLS

Linux Systems Administration
Red Hat Enterprise LinuxUbuntu ServerCentOSShell Scriptingsystemd
Support, Monitoring, and Troubleshooting
Incident ManagementRoot Cause AnalysisServiceNowJiraSplunk
Infrastructure and Security
AWS EC2VMwareTCP/IPDNSSSH

PROFESSIONAL EXPERIENCE

Nexora Cloud Services
Managed ServicesCloud Infrastructure
Austin, TX
Linux Support Engineer
Linux SupportIncident Response
Sep 2021 - Present
  • Supported 850+ Linux servers across RHEL, Ubuntu, and CentOS environments, maintaining 99.95% availability for customer-facing production workloads.
  • Resolved Tier 2 and Tier 3 incidents through log analysis, systemd troubleshooting, network validation, and coordinated application team escalations.
  • Automated routine health checks and disk cleanup tasks with Bash scripts, reducing weekly manual support time by 12 hours.
  • Managed monthly security patching, kernel updates, and rollback procedures for Linux fleets while meeting 98% change success rate.
  • Improved monitoring coverage in Nagios and Splunk by adding actionable alerts, reducing repeat high-priority incidents by 22%.
HarborPoint Financial Systems
Financial TechnologyEnterprise IT
Dallas, TX
Junior Linux Systems Administrator
Systems AdministrationVMware
Jun 2019 - Aug 2021
  • Administered 300+ Linux virtual machines in VMware and AWS EC2, supporting payment applications, internal tools, and reporting platforms.
  • Handled ServiceNow ticket queue for access issues, performance alerts, file system growth, SSH problems, and scheduled maintenance requests.
  • Created standard operating procedures for user management, log rotation, NFS mounts, and patch validation, improving first-contact resolution by 18%.
  • Partnered with security engineers to enforce sudo controls, SELinux policies, vulnerability remediation, and audit evidence for quarterly reviews.

CERTIFICATIONS

CompTIA Linux+ - CompTIA
Apr 2024
Red Hat Certified System Administrator (RHCSA) - Red Hat
Aug 2023

EDUCATION

University of North Texas
Information TechnologySystems Administration
Denton, TX
Bachelor of Science in Information Technology
Aug 2015 - May 2019

Focused on systems administration, networking, cybersecurity fundamentals, and enterprise infrastructure support.

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