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Focused on adult learning principles, organizational communication, and presentation strategy.
Employee Trainer with 7+ years of experience designing and delivering onboarding, compliance, and leadership training for frontline and corporate teams. Skilled in adult learning principles, blended instruction, LMS administration, and performance coaching, with a track record of improving completion rates, accelerating ramp-up, and strengthening manager effectiveness across multi-site organizations.
- Designed and delivered onboarding for 180+ annual hires, reducing time-to-productivity by 24% through role-based workshops, job aids, and manager coaching.
- Partnered with operations leaders to refresh compliance training, raising first-pass completion to 98% and cutting audit findings related to training gaps by 31%.
- Built blended learning modules in Workday Learning and Articulate Rise, improving course completion rates from 76% to 93% across frontline teams.
- Trained 70+ supervisors on coaching techniques and performance conversations, increasing quarterly employee engagement scores by 11 points in targeted departments.
- Facilitated sales and service training for 320 associates across 22 stores, improving average mystery-shopper scores by 15% within two quarters.
- Conducted needs assessments with district managers, then tailored workshops that lowered new-hire turnover by 18% during the first 90 days.
- Standardized trainer guides, checklists, and competency assessments, enabling consistent delivery and cutting regional training prep time by 35%.
- Supported a POS system rollout by creating job aids and live coaching, reducing transaction errors by 29% after implementation.
Maintained a 96% average satisfaction score across instructor-led sessions and virtual workshops over 18 months.
Created a first-time manager coaching track adopted by 4 regional leaders to standardize performance conversations.
Converted 15 legacy sessions into blended modules that supported expansion into 2 new operating sites without added trainer headcount.
Focused on adult learning principles, organizational communication, and presentation strategy.
Employee Trainer with 7+ years of experience designing and delivering onboarding, compliance, and leadership training for frontline and corporate teams. Skilled in adult learning principles, blended instruction, LMS administration, and performance coaching, with a track record of improving completion rates, accelerating ramp-up, and strengthening manager effectiveness across multi-site organizations.
- Designed and delivered onboarding for 180+ annual hires, reducing time-to-productivity by 24% through role-based workshops, job aids, and manager coaching.
- Partnered with operations leaders to refresh compliance training, raising first-pass completion to 98% and cutting audit findings related to training gaps by 31%.
- Built blended learning modules in Workday Learning and Articulate Rise, improving course completion rates from 76% to 93% across frontline teams.
- Trained 70+ supervisors on coaching techniques and performance conversations, increasing quarterly employee engagement scores by 11 points in targeted departments.
- Facilitated sales and service training for 320 associates across 22 stores, improving average mystery-shopper scores by 15% within two quarters.
- Conducted needs assessments with district managers, then tailored workshops that lowered new-hire turnover by 18% during the first 90 days.
- Standardized trainer guides, checklists, and competency assessments, enabling consistent delivery and cutting regional training prep time by 35%.
- Supported a POS system rollout by creating job aids and live coaching, reducing transaction errors by 29% after implementation.
Maintained a 96% average satisfaction score across instructor-led sessions and virtual workshops over 18 months.
Created a first-time manager coaching track adopted by 4 regional leaders to standardize performance conversations.
Converted 15 legacy sessions into blended modules that supported expansion into 2 new operating sites without added trainer headcount.
