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More>Coco Panda
Concentration in strategy and technology management.
Focused on operations, process improvement, and systems analysis.
Digital Transformation Consultant with 8 years of experience leading technology-enabled operating model, process optimization, and change initiatives for mid-market and enterprise clients. Skilled at translating business strategy into roadmaps, governance models, and measurable adoption plans across CRM, ERP, analytics, and workflow automation programs.
Built a transformation value tracker adopted across three business units to monitor savings, adoption, and risk in one executive view.
Facilitated more than 40 executive and cross-functional workshops to align technology investments with customer experience and operating efficiency goals.
Developed reusable assessment templates that reduced discovery cycle time by 30% across digital maturity, process, and technology evaluations.
- Led digital transformation workstreams for healthcare and manufacturing clients, delivering roadmaps that prioritized $18M in technology and process investments.
- Facilitated executive workshops and stakeholder interviews to define future-state operating models, governance structures, adoption plans, and measurable success metrics.
- Partnered with product, IT, and operations teams to launch workflow automation initiatives, reducing manual cycle time by 34%.
- Built Power BI transformation dashboards tracking benefits realization, change adoption, milestone risk, and budget variance for steering committees.
- Managed process improvement initiatives across order management, procurement, and customer service, improving on-time fulfillment from 86% to 94%.
- Supported ERP modernization planning by documenting business requirements, mapping process gaps, and validating data migration needs with functional leaders.
- Developed training materials and super-user support model for 450 employees, increasing post-launch issue resolution within SLA by 27%.
- Analyzed operational KPIs and customer feedback to recommend digital self-service enhancements that reduced inbound service requests by 19%.
- Led current-state assessment across finance, sales, and service operations, identifying 22 automation opportunities with $2.4M estimated annual benefit.
- Built a phased transformation roadmap connecting platform investments, process redesign, change impacts, and executive-level KPIs for funding approval.
- Coordinated product owners, IT architects, and business sponsors to prioritize initiatives using value, complexity, risk, and adoption readiness.
- Designed adoption scorecards for 1,200 users across CRM workflows, training completion, manager coaching, and post-launch support effectiveness.
- Partnered with business leads to revise communications and enablement plans, increasing weekly active usage from 61% to 84% within 90 days.
Agile project management certification.
Prosci change management certification.
Coco Panda
Concentration in strategy and technology management.
Focused on operations, process improvement, and systems analysis.
Digital Transformation Consultant with 8 years of experience leading technology-enabled operating model, process optimization, and change initiatives for mid-market and enterprise clients. Skilled at translating business strategy into roadmaps, governance models, and measurable adoption plans across CRM, ERP, analytics, and workflow automation programs.
Built a transformation value tracker adopted across three business units to monitor savings, adoption, and risk in one executive view.
Facilitated more than 40 executive and cross-functional workshops to align technology investments with customer experience and operating efficiency goals.
Developed reusable assessment templates that reduced discovery cycle time by 30% across digital maturity, process, and technology evaluations.
- Led digital transformation workstreams for healthcare and manufacturing clients, delivering roadmaps that prioritized $18M in technology and process investments.
- Facilitated executive workshops and stakeholder interviews to define future-state operating models, governance structures, adoption plans, and measurable success metrics.
- Partnered with product, IT, and operations teams to launch workflow automation initiatives, reducing manual cycle time by 34%.
- Built Power BI transformation dashboards tracking benefits realization, change adoption, milestone risk, and budget variance for steering committees.
- Managed process improvement initiatives across order management, procurement, and customer service, improving on-time fulfillment from 86% to 94%.
- Supported ERP modernization planning by documenting business requirements, mapping process gaps, and validating data migration needs with functional leaders.
- Developed training materials and super-user support model for 450 employees, increasing post-launch issue resolution within SLA by 27%.
- Analyzed operational KPIs and customer feedback to recommend digital self-service enhancements that reduced inbound service requests by 19%.
- Led current-state assessment across finance, sales, and service operations, identifying 22 automation opportunities with $2.4M estimated annual benefit.
- Built a phased transformation roadmap connecting platform investments, process redesign, change impacts, and executive-level KPIs for funding approval.
- Coordinated product owners, IT architects, and business sponsors to prioritize initiatives using value, complexity, risk, and adoption readiness.
- Designed adoption scorecards for 1,200 users across CRM workflows, training completion, manager coaching, and post-launch support effectiveness.
- Partnered with business leads to revise communications and enablement plans, increasing weekly active usage from 61% to 84% within 90 days.
Agile project management certification.
Prosci change management certification.
