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Leo Panda
Focused on quality systems, statistical process control, and operations improvement.
Customer Quality Manager with 9 years of experience leading customer complaint resolution, corrective action systems, and quality performance improvement in manufacturing environments. Skilled in 8D, root cause analysis, ISO-based quality systems, and cross-functional leadership to reduce defects, protect customer relationships, and improve operational accountability.
Built a customer quality scorecard adopted across three product lines to standardize escalation visibility and executive decision-making.
Recognized by senior leadership for strengthening customer trust during high-priority quality escalations and improving cross-functional accountability.
Mentored six quality engineers and specialists into expanded ownership of corrective action reviews, audit readiness, and customer communication routines.
- Led customer quality strategy for three OEM accounts, improving complaint closure timeliness from 71% to 94% within two quarters.
- Facilitated 8D investigations for critical field failures, aligning engineering, production, and suppliers on verified root causes and permanent corrective actions.
- Reduced repeat customer concerns by 38% by strengthening containment standards, audit checklists, and layered process confirmation routines.
- Presented monthly quality performance reviews to customer SQEs, using warranty trends and plant metrics to support risk-based action plans.
- Coached a team of five quality engineers on escalation management, customer communication, and disciplined problem-solving expectations.
- Managed customer complaint intake, containment, and corrective action tracking for 18 key accounts across North American distribution channels.
- Improved on-time corrective action responses from 76% to 96% by redesigning ownership workflows and escalation triggers in the QMS.
- Partnered with manufacturing supervisors to address top defect contributors, lowering customer-reported nonconformances by 29% year over year.
- Supported ISO 9001 surveillance audits by preparing evidence, training process owners, and closing minor findings within required deadlines.
Leo Panda
Focused on quality systems, statistical process control, and operations improvement.
Customer Quality Manager with 9 years of experience leading customer complaint resolution, corrective action systems, and quality performance improvement in manufacturing environments. Skilled in 8D, root cause analysis, ISO-based quality systems, and cross-functional leadership to reduce defects, protect customer relationships, and improve operational accountability.
Built a customer quality scorecard adopted across three product lines to standardize escalation visibility and executive decision-making.
Recognized by senior leadership for strengthening customer trust during high-priority quality escalations and improving cross-functional accountability.
Mentored six quality engineers and specialists into expanded ownership of corrective action reviews, audit readiness, and customer communication routines.
- Led customer quality strategy for three OEM accounts, improving complaint closure timeliness from 71% to 94% within two quarters.
- Facilitated 8D investigations for critical field failures, aligning engineering, production, and suppliers on verified root causes and permanent corrective actions.
- Reduced repeat customer concerns by 38% by strengthening containment standards, audit checklists, and layered process confirmation routines.
- Presented monthly quality performance reviews to customer SQEs, using warranty trends and plant metrics to support risk-based action plans.
- Coached a team of five quality engineers on escalation management, customer communication, and disciplined problem-solving expectations.
- Managed customer complaint intake, containment, and corrective action tracking for 18 key accounts across North American distribution channels.
- Improved on-time corrective action responses from 76% to 96% by redesigning ownership workflows and escalation triggers in the QMS.
- Partnered with manufacturing supervisors to address top defect contributors, lowering customer-reported nonconformances by 29% year over year.
- Supported ISO 9001 surveillance audits by preparing evidence, training process owners, and closing minor findings within required deadlines.
