General resume template

• Built Tableau dashboards tracking sales, inventory, and customer retention KPIs, reducing weekly reporting preparation time by 38% across regional operations.
• Partnered with finance, merchandising, and product teams to define reporting requirements and standardize 24 core business metrics across departments.
• Analyzed transaction and loyalty data using SQL, identifying pricing and promotion trends that supported a 6% lift in repeat purchases.
• Improved data quality checks for sales reporting tables, decreasing reconciliation errors by 31% and accelerating month-end close reviews.

• Created recurring Power BI reports for customer success leaders, improving visibility into adoption, renewals, and support case resolution performance.
• Gathered business requirements from 15 internal stakeholders and converted them into report specifications, acceptance criteria, and dashboard prototypes.
• Queried customer usage data in SQL to segment accounts by engagement level, helping prioritize outreach for a $1.8M renewal portfolio.
• Automated Excel-based reporting templates with Power Query, reducing manual data consolidation from eight hours to two hours each month.

• Designed an executive KPI scorecard consolidating sales, churn, margin, and inventory metrics into one Tableau dashboard for monthly leadership reviews.
• Reduced conflicting metric definitions by documenting calculation logic and validation rules, improving stakeholder trust in recurring business performance reporting.

• Analyzed customer purchase patterns and support interactions to identify segments with elevated churn risk and declining product engagement.
• Delivered findings to marketing and customer success teams, supporting targeted retention campaigns that improved outreach prioritization and follow-up efficiency.

Focused on business analytics, database management, statistics, and operations management.