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Coco Panda
Linux Operations Engineer
PROFESSIONAL SUMMARY
Linux Operations Engineer with 6+ years of experience supporting enterprise RHEL, Ubuntu, and cloud infrastructure in high-availability environments. Skilled in automation, patch management, monitoring, incident response, and security hardening. Known for reducing operational toil, improving uptime, and resolving production issues with disciplined root cause analysis.
PROFESSIONAL SKILLS
Linux Systems Administration
Red Hat Enterprise LinuxUbuntu ServerCentOSKernel PatchingSystemd
Automation, Monitoring, and Incident Response
AnsibleBashPythonCronGit
Cloud, Virtualization, and Security
AWS EC2IAMCloudWatchVMware vSphereDocker
PROFESSIONAL EXPERIENCE
NexaCloud Services
Managed CloudEnterprise Infrastructure
Austin, TX
Linux Operations Engineer
Linux OperationsAutomation
Apr 2021 - Present
- Administer 850+ RHEL and Ubuntu servers across AWS and VMware, maintaining 99.95% platform availability through patching, monitoring, and incident response.
- Automated user provisioning, log rotation, and configuration drift remediation with Ansible and Bash, reducing recurring ticket volume by 34%.
- Led kernel, package, and security patch cycles for PCI systems, closing critical vulnerabilities within SLA and passing quarterly audits without findings.
- Improved observability using Prometheus, Grafana, and Splunk dashboards, cutting mean time to detect production issues from 18 minutes to 7.
CivicBridge Technology
SaaSPublic Sector
Dallas, TX
Linux Systems Administrator
Systems AdministrationInfrastructure Support
Jun 2018 - Mar 2021
- Supported 420+ CentOS and Ubuntu servers for customer-facing applications, resolving Linux, DNS, storage, and network incidents within defined SLAs.
- Built Bash and Python scripts for health checks, backups, and log parsing, saving administrators approximately 12 hours per week.
- Hardened SSH, sudoers, firewalld, and file permissions against CIS benchmarks, decreasing high-risk configuration exceptions by 41% over two quarters.
- Coordinated nightly backup validation and disaster recovery tests, restoring priority services within a documented 45-minute recovery time objective.
CERTIFICATIONS
Red Hat Certified System Administrator (RHCSA) - Red Hat
Aug 2023
AWS Certified SysOps Administrator - Associate - Amazon Web Services
Feb 2024
EDUCATION
Texas State University
Information TechnologySystems Administration
San Marcos, TX
Bachelor of Science in Information Technology
Aug 2014 - May 2018
Completed systems administration, networking, operating systems, and information security coursework.
Coco Panda
Linux Operations Engineer
PROFESSIONAL SUMMARY
Linux Operations Engineer with 6+ years of experience supporting enterprise RHEL, Ubuntu, and cloud infrastructure in high-availability environments. Skilled in automation, patch management, monitoring, incident response, and security hardening. Known for reducing operational toil, improving uptime, and resolving production issues with disciplined root cause analysis.
PROFESSIONAL SKILLS
Linux Systems Administration
Red Hat Enterprise LinuxUbuntu ServerCentOSKernel PatchingSystemd
Automation, Monitoring, and Incident Response
AnsibleBashPythonCronGit
Cloud, Virtualization, and Security
AWS EC2IAMCloudWatchVMware vSphereDocker
PROFESSIONAL EXPERIENCE
NexaCloud Services
Managed CloudEnterprise Infrastructure
Austin, TX
Linux Operations Engineer
Linux OperationsAutomation
Apr 2021 - Present
- Administer 850+ RHEL and Ubuntu servers across AWS and VMware, maintaining 99.95% platform availability through patching, monitoring, and incident response.
- Automated user provisioning, log rotation, and configuration drift remediation with Ansible and Bash, reducing recurring ticket volume by 34%.
- Led kernel, package, and security patch cycles for PCI systems, closing critical vulnerabilities within SLA and passing quarterly audits without findings.
- Improved observability using Prometheus, Grafana, and Splunk dashboards, cutting mean time to detect production issues from 18 minutes to 7.
CivicBridge Technology
SaaSPublic Sector
Dallas, TX
Linux Systems Administrator
Systems AdministrationInfrastructure Support
Jun 2018 - Mar 2021
- Supported 420+ CentOS and Ubuntu servers for customer-facing applications, resolving Linux, DNS, storage, and network incidents within defined SLAs.
- Built Bash and Python scripts for health checks, backups, and log parsing, saving administrators approximately 12 hours per week.
- Hardened SSH, sudoers, firewalld, and file permissions against CIS benchmarks, decreasing high-risk configuration exceptions by 41% over two quarters.
- Coordinated nightly backup validation and disaster recovery tests, restoring priority services within a documented 45-minute recovery time objective.
CERTIFICATIONS
Red Hat Certified System Administrator (RHCSA) - Red Hat
Aug 2023
AWS Certified SysOps Administrator - Associate - Amazon Web Services
Feb 2024
EDUCATION
Texas State University
Information TechnologySystems Administration
San Marcos, TX
Bachelor of Science in Information Technology
Aug 2014 - May 2018
Completed systems administration, networking, operating systems, and information security coursework.
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