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More>Lead Product Owner with 8 years of experience guiding SaaS and digital platform teams from discovery through delivery. Skilled in roadmap strategy, backlog prioritization, Agile execution, stakeholder alignment, and product analytics. Known for translating customer needs into measurable outcomes while partnering closely with engineering, UX, sales, and executive teams.
Introduced quarterly roadmap governance that improved executive alignment and clarified investment decisions across four product lines.
Built a reusable discovery framework that increased customer interview consistency and improved problem validation before engineering commitment.
Mentored five associate product owners on story writing, prioritization, acceptance criteria, and stakeholder communication practices.
- Owned roadmap for patient engagement platform across three squads, aligning quarterly OKRs with customer research and compliance priorities.
- Translated market, claims, and analytics insights into prioritized epics, improving feature adoption by 31% across enterprise accounts annually.
- Led backlog refinement and release planning with engineering, design, security, and operations, reducing escaped defects by 24% over four releases.
- Facilitated stakeholder tradeoff decisions using cost-of-delay and capacity models, protecting 92% of committed scope during a major platform migration.
- Partnered with sales and customer success to validate high-value use cases, supporting $4.8M in expansion pipeline within healthcare accounts.
- Managed product backlog for omnichannel ordering tools, converting stakeholder requests into user stories that increased checkout completion by 18%.
- Coordinated sprint ceremonies across product, engineering, QA, and UX, improving planned-to-done predictability from 68% to 86% within twelve months.
- Analyzed user behavior, support tickets, and merchant feedback to prioritize enhancements that reduced order-related support volume by 22%.
- Collaborated with product marketing on launch readiness, enabling adoption communications for 1,200 merchant users across five regions nationally.
Concentration: Strategy and Product Management.
Focused on business systems, analytics, and technology delivery.
Lead Product Owner with 8 years of experience guiding SaaS and digital platform teams from discovery through delivery. Skilled in roadmap strategy, backlog prioritization, Agile execution, stakeholder alignment, and product analytics. Known for translating customer needs into measurable outcomes while partnering closely with engineering, UX, sales, and executive teams.
Introduced quarterly roadmap governance that improved executive alignment and clarified investment decisions across four product lines.
Built a reusable discovery framework that increased customer interview consistency and improved problem validation before engineering commitment.
Mentored five associate product owners on story writing, prioritization, acceptance criteria, and stakeholder communication practices.
- Owned roadmap for patient engagement platform across three squads, aligning quarterly OKRs with customer research and compliance priorities.
- Translated market, claims, and analytics insights into prioritized epics, improving feature adoption by 31% across enterprise accounts annually.
- Led backlog refinement and release planning with engineering, design, security, and operations, reducing escaped defects by 24% over four releases.
- Facilitated stakeholder tradeoff decisions using cost-of-delay and capacity models, protecting 92% of committed scope during a major platform migration.
- Partnered with sales and customer success to validate high-value use cases, supporting $4.8M in expansion pipeline within healthcare accounts.
- Managed product backlog for omnichannel ordering tools, converting stakeholder requests into user stories that increased checkout completion by 18%.
- Coordinated sprint ceremonies across product, engineering, QA, and UX, improving planned-to-done predictability from 68% to 86% within twelve months.
- Analyzed user behavior, support tickets, and merchant feedback to prioritize enhancements that reduced order-related support volume by 22%.
- Collaborated with product marketing on launch readiness, enabling adoption communications for 1,200 merchant users across five regions nationally.
Concentration: Strategy and Product Management.
Focused on business systems, analytics, and technology delivery.
