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Detail-oriented Sales Coordinator with 5+ years of experience supporting account executives, managing order flow, maintaining CRM accuracy, and improving customer response times in fast-paced B2B environments. Known for strengthening cross-functional communication, producing reliable sales reports, and helping teams exceed service-level expectations while reducing administrative delays.
- Coordinated daily sales operations for a 10-member account team, processing 120+ monthly quotes and orders while maintaining 98% accuracy across pricing, shipping, and contract details.
- Managed Salesforce records, cleaned pipeline data weekly, and generated performance reports that improved forecast visibility and reduced overdue follow-up tasks by 22%.
- Served as primary liaison between sales, customer service, and logistics teams, helping shorten average order resolution time from three days to two.
- Scheduled client meetings, prepared proposals, and tracked renewals for strategic accounts, contributing to a 14% increase in on-time contract submissions over 12 months.
- Supported three regional sales managers by preparing pricing sheets, updating customer records, and coordinating sample shipments for more than 75 active accounts.
- Monitored inbound customer requests and resolved order status issues, helping improve same-day response rate from 81% to 95% within six months.
- Created weekly Excel reports on sales activity, backorders, and territory performance, enabling leadership to identify fulfillment gaps and prioritize high-value opportunities.
- Partnered with finance and warehouse teams to reconcile billing discrepancies, reducing credit memo requests by 18% and improving customer satisfaction scores.
Coursework emphasized sales operations, business communication, and customer relationship management.
Detail-oriented Sales Coordinator with 5+ years of experience supporting account executives, managing order flow, maintaining CRM accuracy, and improving customer response times in fast-paced B2B environments. Known for strengthening cross-functional communication, producing reliable sales reports, and helping teams exceed service-level expectations while reducing administrative delays.
- Coordinated daily sales operations for a 10-member account team, processing 120+ monthly quotes and orders while maintaining 98% accuracy across pricing, shipping, and contract details.
- Managed Salesforce records, cleaned pipeline data weekly, and generated performance reports that improved forecast visibility and reduced overdue follow-up tasks by 22%.
- Served as primary liaison between sales, customer service, and logistics teams, helping shorten average order resolution time from three days to two.
- Scheduled client meetings, prepared proposals, and tracked renewals for strategic accounts, contributing to a 14% increase in on-time contract submissions over 12 months.
- Supported three regional sales managers by preparing pricing sheets, updating customer records, and coordinating sample shipments for more than 75 active accounts.
- Monitored inbound customer requests and resolved order status issues, helping improve same-day response rate from 81% to 95% within six months.
- Created weekly Excel reports on sales activity, backorders, and territory performance, enabling leadership to identify fulfillment gaps and prioritize high-value opportunities.
- Partnered with finance and warehouse teams to reconcile billing discrepancies, reducing credit memo requests by 18% and improving customer satisfaction scores.
Coursework emphasized sales operations, business communication, and customer relationship management.
