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熊猫简历Ecommerce Operations Manager简历模板，简约、经典、上下结构风格简历模板，支持自定义板块、自定义颜色、AI润色、技能条、荣誉墙、一键更换模板，专业AI辅助一键优化Ecommerce Operations Manager简历内容，仅需5分钟即可拥有一份精美的Ecommerce Operations Manager简历模板，助力你获得「高薪职位」。
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Leo Panda
Transforming expertise into professional impact.Ecommerce Operations Manager
PROFESSIONAL SUMMARY
Ecommerce Operations Manager with 8 years of experience leading DTC, marketplace, fulfillment, inventory, and customer operations for high-growth retail brands. Proven record improving order accuracy, reducing backorders, optimizing 3PL performance, and using KPI dashboards to drive scalable, customer-focused operational improvements.
PROFESSIONAL SKILLS
Ecommerce Operations & Platforms
Shopify PlusAmazon Seller CentralOrder Management SystemsMarketplace OperationsReturns Management
Fulfillment, Inventory & Vendor Management
3PL ManagementInventory ControlWMS CoordinationDemand Planning SupportCarrier Performance
Analytics & Process Improvement
KPI DashboardsAdvanced ExcelNetSuiteLooker StudioGoogle Analytics 4
PROFESSIONAL EXPERIENCE
Summit Trail Outfitters
DTC RetailOutdoor Products
Austin, TX
Ecommerce Operations Manager
Operations LeadershipEcommerce Fulfillment
Sep 2021 - Present
- Directed daily ecommerce operations across Shopify Plus, Amazon, and wholesale portals, improving order accuracy from 96.8% to 99.2% within two quarters.
- Led 14 operations, customer care, and warehouse associates, reducing average ticket resolution time 31% through SLA tracking and workflow coaching.
- Partnered with merchandising and demand planning to lower stockouts 22% while maintaining 98.6% on-time shipping during peak season.
- Implemented returns root-cause reporting in NetSuite and Looker Studio, cutting avoidable returns 18% and saving approximately $210K annually.
Haven & Home Direct
Home GoodsOmnichannel Retail
Phoenix, AZ
Ecommerce Operations Specialist
Inventory ControlProcess Improvement
Jun 2017 - Aug 2021
- Managed end-to-end order fulfillment for a $35M DTC home goods catalog, processing 6,500 weekly orders with 99% carrier scan compliance.
- Built KPI dashboards for inventory aging, cancellation rate, and shipping exceptions, enabling leaders to reduce backorders 27% year over year.
- Coordinated 3PL performance reviews and vendor scorecards, negotiating corrective action plans that improved dock-to-stock cycle time by 24%.
- Standardized SOPs for order holds, fraud review, and return authorizations, decreasing manual rework 35% across customer service and fulfillment teams.
EDUCATION
Arizona State University
BusinessSupply Chain
Tempe, AZ
Bachelor of Science in Business Administration
Aug 2012 - May 2016
Emphasis in supply chain management and business analytics.
Leo Panda
Transforming expertise into professional impact.Ecommerce Operations Manager
PROFESSIONAL SUMMARY
Ecommerce Operations Manager with 8 years of experience leading DTC, marketplace, fulfillment, inventory, and customer operations for high-growth retail brands. Proven record improving order accuracy, reducing backorders, optimizing 3PL performance, and using KPI dashboards to drive scalable, customer-focused operational improvements.
PROFESSIONAL SKILLS
Ecommerce Operations & Platforms
Shopify PlusAmazon Seller CentralOrder Management SystemsMarketplace OperationsReturns Management
Fulfillment, Inventory & Vendor Management
3PL ManagementInventory ControlWMS CoordinationDemand Planning SupportCarrier Performance
Analytics & Process Improvement
KPI DashboardsAdvanced ExcelNetSuiteLooker StudioGoogle Analytics 4
PROFESSIONAL EXPERIENCE
Summit Trail Outfitters
DTC RetailOutdoor Products
Austin, TX
Ecommerce Operations Manager
Operations LeadershipEcommerce Fulfillment
Sep 2021 - Present
- Directed daily ecommerce operations across Shopify Plus, Amazon, and wholesale portals, improving order accuracy from 96.8% to 99.2% within two quarters.
- Led 14 operations, customer care, and warehouse associates, reducing average ticket resolution time 31% through SLA tracking and workflow coaching.
- Partnered with merchandising and demand planning to lower stockouts 22% while maintaining 98.6% on-time shipping during peak season.
- Implemented returns root-cause reporting in NetSuite and Looker Studio, cutting avoidable returns 18% and saving approximately $210K annually.
Haven & Home Direct
Home GoodsOmnichannel Retail
Phoenix, AZ
Ecommerce Operations Specialist
Inventory ControlProcess Improvement
Jun 2017 - Aug 2021
- Managed end-to-end order fulfillment for a $35M DTC home goods catalog, processing 6,500 weekly orders with 99% carrier scan compliance.
- Built KPI dashboards for inventory aging, cancellation rate, and shipping exceptions, enabling leaders to reduce backorders 27% year over year.
- Coordinated 3PL performance reviews and vendor scorecards, negotiating corrective action plans that improved dock-to-stock cycle time by 24%.
- Standardized SOPs for order holds, fraud review, and return authorizations, decreasing manual rework 35% across customer service and fulfillment teams.
EDUCATION
Arizona State University
BusinessSupply Chain
Tempe, AZ
Bachelor of Science in Business Administration
Aug 2012 - May 2016
Emphasis in supply chain management and business analytics.
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