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Leo Panda

Salesforce Product Administrator
PROFESSIONAL SUMMARY

Salesforce Product Administrator with 6+ years of experience supporting Sales Cloud, Service Cloud, product operations, and enterprise CRM adoption. Skilled in translating stakeholder needs into scalable declarative solutions, managing releases, improving data quality, and driving measurable productivity gains for sales, support, and operations teams.

PROFESSIONAL SKILLS
Salesforce Administration & Configuration
Sales CloudService CloudFlow BuilderValidation RulesPermission Sets
Product Operations & Delivery
Product Backlog ManagementUser Story WritingUAT CoordinationRelease ManagementStakeholder Requirements
Data, Reporting & Integrations
Salesforce Reports and DashboardsData LoaderDuplicate ManagementSOQL BasicsJira
PROFESSIONAL EXPERIENCE
Meridian HealthTech
Healthcare SaaSB2B Technology
Austin, TX
Salesforce Product Administrator
Salesforce Product OwnershipCRM Administration
Sep 2021 - Present
  • Own Salesforce product roadmap for Sales Cloud and Service Cloud, prioritizing 85 enhancement requests quarterly with sales, support, and compliance stakeholders.
  • Configured flows, validation rules, permission sets, and dynamic forms, reducing manual case routing errors by 32% within six months.
  • Led UAT and release readiness for eight seasonal deployments, achieving 98% test pass rates and zero priority-one production defects.
  • Built dashboards and adoption reports for 140 users, increasing pipeline hygiene compliance from 71% to 93% across three regions.
Northstar Logistics
LogisticsMid-Market Operations
Denver, CO
Salesforce Administrator
Salesforce AdministrationUser Enablement
Jun 2018 - Aug 2021
  • Administered Salesforce for 220 sales and operations users, maintaining roles, profiles, queues, page layouts, and territory assignments accurately.
  • Partnered with product managers to translate backlog items into declarative solutions, improving lead conversion tracking accuracy by 27%.
  • Cleaned 48,000 account and contact records using duplicate rules and import processes, raising data completeness from 76% to 91%.
  • Created training guides and office hours for new Salesforce releases, reducing Tier 1 support tickets by 24% quarter over quarter.
CERTIFICATIONS
Salesforce Certified Administrator - Salesforce
Apr 2024

Active credential.

Salesforce Certified Platform App Builder - Salesforce
Nov 2023

Active credential.

EDUCATION
University of North Texas
Business SystemsInformation Technology
Denton, TX
Bachelor of Business Administration in Business Information Systems
Aug 2014 - May 2018

Emphasis in business systems analysis and database management.

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