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Professional Profile

Transforming expertise into professional impact.

Coco Panda

Senior Product Owner
PROFESSIONAL SUMMARY

Senior Product Owner with 9+ years of experience leading SaaS, digital platform, and customer-facing product initiatives. Skilled in roadmap ownership, agile delivery, stakeholder alignment, and analytics-driven prioritization. Proven record improving adoption, reducing operational friction, and translating business goals into high-value product outcomes.

PROFESSIONAL SKILLS
Product Strategy & Ownership
Product RoadmappingBacklog PrioritizationUser Story MappingOKR PlanningMVP Definition
Agile Delivery & Leadership
ScrumKanbanSprint PlanningPI PlanningAcceptance Criteria
Analytics, Platforms & Tools
JiraConfluenceProduct AnalyticsA/B TestingSQL
PROFESSIONAL EXPERIENCE
NexaCloud Solutions
B2B SaaSCloud Platforms
Austin, TX
Senior Product Owner
Product RoadmapAgile Leadership
Sep 2021 - Present
  • Owned roadmap for a customer administration platform serving 85,000 users, increasing feature adoption 31% through discovery, analytics, and release planning.
  • Partnered with engineering, design, sales, and support to prioritize a 240-item backlog, reducing unresolved customer pain points by 42%.
  • Led quarterly planning for three agile teams, aligning OKRs, dependencies, and scope to deliver 96% of committed roadmap milestones.
  • Defined user stories, acceptance criteria, and success metrics for billing automation, cutting manual account adjustments by 28% within two quarters.
  • Presented roadmap tradeoffs and performance insights to executives, securing funding for five enhancements tied to $3.4M renewal risk reduction.
FinEdge Digital
FinTechDigital Payments
Dallas, TX
Product Owner
Digital ProductsScrum
Jun 2017 - Aug 2021
  • Managed mobile payment product backlog across iOS, Android, and API teams, improving release predictability from 72% to 91%.
  • Conducted customer interviews, funnel analysis, and competitive research to identify onboarding friction, increasing completed account setup by 24%.
  • Collaborated with compliance and engineering to launch KYC workflow improvements, reducing average verification turnaround from 18 hours to 7 hours.
  • Facilitated sprint reviews and stakeholder demos for 40+ business partners, improving transparency and reducing late-stage requirement changes by 35%.
EDUCATION
The University of Texas at Austin
Business TechnologyInformation Systems
Austin, TX
Bachelor of Business Administration in Information Systems
Aug 2010 - May 2014

Focused on business analysis, systems design, and data-driven decision making for technology-enabled organizations.

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