General resume template
熊猫简历Systems Support Engineer简历模板，简约、设计感、经典、上下结构风格简历模板，支持自定义板块、自定义颜色、AI润色、技能条、荣誉墙、一键更换模板，专业AI辅助一键优化Systems Support Engineer简历内容，仅需5分钟即可拥有一份精美的Systems Support Engineer简历模板，助力你获得「高薪职位」。
Cloud-based editing with real-time save
Formatting stays intact
Best print results
Simple to use and fast to build, with AI optimization
Popular resume picks
More>Senior Cost Accountant resume template0 usesSocial Media Marketing Assistant resume template0 usesLinux Server Administrator resume template0 usesPlant Quality Manager resume template0 usesSenior Front End Developer resume template0 usesSenior Product Owner resume template0 usesIntellectual Property Legal Intern resume template0 uses公關傳訊專員 resume template0 usesQuickBooks Bookkeeper resume template0 usesOperations Project Manager resume template0 uses
Coco Panda
Systems Support Engineer
PROFESSIONAL SUMMARY
Systems Support Engineer with 6+ years of experience supporting Windows, Linux, cloud, endpoint, network, and enterprise application environments. Skilled in incident resolution, automation, root cause analysis, and service improvement, with a track record of reducing ticket backlog, improving uptime, and supporting secure, scalable IT operations.
PROFESSIONAL SKILLS
Systems, Cloud & Infrastructure
Windows ServerLinux AdministrationActive DirectoryMicrosoft 365Azure
Support Operations & ITSM
ServiceNowJira Service ManagementIncident ManagementProblem ManagementRoot Cause Analysis
Endpoint, Security & Automation
IntuneSCCMPowerShellBashOkta
PROFESSIONAL EXPERIENCE
Nexora HealthTech
Healthcare SaaSEnterprise IT
Austin, TX
Systems Support Engineer
Systems SupportCloud Operations
Sep 2021 - Present
- Supported 1,200+ employees across Windows, macOS, Linux, Microsoft 365, and cloud systems while consistently meeting 96% SLA compliance.
- Reduced recurring authentication incidents by 32% by analyzing Okta, Active Directory, and Azure sign-in logs and implementing targeted remediation steps.
- Automated account provisioning, mailbox setup, and group assignments with PowerShell, saving the support team approximately 10 hours weekly.
- Partnered with infrastructure and security teams to resolve escalated incidents, document root causes, and improve knowledge base reuse by 40%.
- Managed endpoint patching and device compliance through Intune and SCCM, raising compliant assets from 84% to 97% within two quarters.
Summit Retail Group
Retail TechnologyMulti-Site Operations
Dallas, TX
IT Support Specialist
Tier 2 SupportEndpoint Management
Jun 2018 - Aug 2021
- Resolved Tier 2 escalations for 85 retail locations, covering POS systems, VPN connectivity, printers, Windows endpoints, and network access.
- Improved first-contact resolution from 68% to 81% by creating troubleshooting runbooks for common endpoint, application, and connectivity issues.
- Coordinated hardware refreshes for 600+ devices, ensuring encrypted deployment, accurate asset tracking, and minimal disruption to store operations.
- Monitored critical systems using SolarWinds and ServiceNow dashboards, escalating outages quickly and reducing average incident response time by 24%.
CERTIFICATIONS
CompTIA Security+ - CompTIA
Apr 2024
Microsoft Certified: Azure Administrator Associate - Microsoft
Oct 2023
EDUCATION
Texas State University
Information SystemsSystems Administration
San Marcos, TX
Bachelor of Science in Information Systems
Aug 2014 - May 2018
Focused on systems administration, networking, database management, and enterprise IT operations.
Coco Panda
Systems Support Engineer
PROFESSIONAL SUMMARY
Systems Support Engineer with 6+ years of experience supporting Windows, Linux, cloud, endpoint, network, and enterprise application environments. Skilled in incident resolution, automation, root cause analysis, and service improvement, with a track record of reducing ticket backlog, improving uptime, and supporting secure, scalable IT operations.
PROFESSIONAL SKILLS
Systems, Cloud & Infrastructure
Windows ServerLinux AdministrationActive DirectoryMicrosoft 365Azure
Support Operations & ITSM
ServiceNowJira Service ManagementIncident ManagementProblem ManagementRoot Cause Analysis
Endpoint, Security & Automation
IntuneSCCMPowerShellBashOkta
PROFESSIONAL EXPERIENCE
Nexora HealthTech
Healthcare SaaSEnterprise IT
Austin, TX
Systems Support Engineer
Systems SupportCloud Operations
Sep 2021 - Present
- Supported 1,200+ employees across Windows, macOS, Linux, Microsoft 365, and cloud systems while consistently meeting 96% SLA compliance.
- Reduced recurring authentication incidents by 32% by analyzing Okta, Active Directory, and Azure sign-in logs and implementing targeted remediation steps.
- Automated account provisioning, mailbox setup, and group assignments with PowerShell, saving the support team approximately 10 hours weekly.
- Partnered with infrastructure and security teams to resolve escalated incidents, document root causes, and improve knowledge base reuse by 40%.
- Managed endpoint patching and device compliance through Intune and SCCM, raising compliant assets from 84% to 97% within two quarters.
Summit Retail Group
Retail TechnologyMulti-Site Operations
Dallas, TX
IT Support Specialist
Tier 2 SupportEndpoint Management
Jun 2018 - Aug 2021
- Resolved Tier 2 escalations for 85 retail locations, covering POS systems, VPN connectivity, printers, Windows endpoints, and network access.
- Improved first-contact resolution from 68% to 81% by creating troubleshooting runbooks for common endpoint, application, and connectivity issues.
- Coordinated hardware refreshes for 600+ devices, ensuring encrypted deployment, accurate asset tracking, and minimal disruption to store operations.
- Monitored critical systems using SolarWinds and ServiceNow dashboards, escalating outages quickly and reducing average incident response time by 24%.
CERTIFICATIONS
CompTIA Security+ - CompTIA
Apr 2024
Microsoft Certified: Azure Administrator Associate - Microsoft
Oct 2023
EDUCATION
Texas State University
Information SystemsSystems Administration
San Marcos, TX
Bachelor of Science in Information Systems
Aug 2014 - May 2018
Focused on systems administration, networking, database management, and enterprise IT operations.
More resume templates
See more