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熊猫简历Manager, IT Operations简历模板，简约、经典、上下结构风格简历模板，支持自定义板块、自定义颜色、AI润色、技能条、荣誉墙、一键更换模板，专业AI辅助一键优化Manager, IT Operations简历内容，仅需5分钟即可拥有一份精美的Manager, IT Operations简历模板，助力你获得「高薪职位」。
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Leo Panda
Transforming expertise into professional impact.Manager, IT Operations
PROFESSIONAL SUMMARY
IT Operations Manager with 10+ years of experience leading infrastructure, service desk, cloud, and endpoint operations for multi-site organizations. Skilled in ITIL practices, incident response, vendor management, and operational reporting. Known for improving system uptime, reducing ticket backlog, and building accountable teams that support secure, scalable business operations.
PROFESSIONAL SKILLS
IT Operations Leadership
ITIL Service ManagementIncident ManagementChange ManagementSLA ManagementVendor Management
Infrastructure, Cloud & Systems
Microsoft AzureAWSWindows ServerLinux AdministrationVMware
Monitoring, Security & Service Delivery
ServiceNowJira Service ManagementSplunkDatadogDisaster Recovery
PROFESSIONAL EXPERIENCE
LoneStar Health Partners
HealthcareMulti-Site Operations
Austin, TX
Manager, IT Operations
IT OperationsService Delivery
Sep 2020 - Present
- Managed a 14-person IT operations team supporting 2,800 users across 22 clinics, improving SLA attainment from 86% to 96% within nine months.
- Led incident, problem, and change management processes in ServiceNow, reducing recurring critical incidents by 31% through root-cause analysis and preventive controls.
- Directed Microsoft 365, Azure AD, endpoint management, and network operations, maintaining 99.95% infrastructure uptime during rapid clinic expansion.
- Negotiated telecom, hardware, and managed services contracts, reducing annual vendor spend by $420K while improving support response commitments.
Summit Retail Group
RetailEnterprise IT
Dallas, TX
IT Operations Supervisor
Infrastructure SupportIncident Management
Jun 2016 - Aug 2020
- Supervised daily infrastructure and service desk operations for 180 stores and corporate offices, supporting POS systems, networks, endpoints, and identity services.
- Implemented standardized escalation procedures and knowledge base workflows, decreasing average ticket resolution time by 28% and improving first-contact resolution to 74%.
- Coordinated disaster recovery testing for critical retail applications, achieving recovery time objectives under four hours for priority systems.
- Partnered with security and compliance teams to remediate access review gaps, reducing overdue audit findings by 45% across corporate systems.
CERTIFICATIONS
ITIL 4 Foundation - AXELOS
May 2023
Active
Microsoft Certified: Azure Administrator Associate - Microsoft
Aug 2022
Active
EDUCATION
Texas State University
Information SystemsBusiness Technology
San Marcos, TX
Bachelor of Business Administration in Computer Information Systems
Aug 2010 - May 2014
Focused on enterprise systems, database management, and business process improvement.
Leo Panda
Transforming expertise into professional impact.Manager, IT Operations
PROFESSIONAL SUMMARY
IT Operations Manager with 10+ years of experience leading infrastructure, service desk, cloud, and endpoint operations for multi-site organizations. Skilled in ITIL practices, incident response, vendor management, and operational reporting. Known for improving system uptime, reducing ticket backlog, and building accountable teams that support secure, scalable business operations.
PROFESSIONAL SKILLS
IT Operations Leadership
ITIL Service ManagementIncident ManagementChange ManagementSLA ManagementVendor Management
Infrastructure, Cloud & Systems
Microsoft AzureAWSWindows ServerLinux AdministrationVMware
Monitoring, Security & Service Delivery
ServiceNowJira Service ManagementSplunkDatadogDisaster Recovery
PROFESSIONAL EXPERIENCE
LoneStar Health Partners
HealthcareMulti-Site Operations
Austin, TX
Manager, IT Operations
IT OperationsService Delivery
Sep 2020 - Present
- Managed a 14-person IT operations team supporting 2,800 users across 22 clinics, improving SLA attainment from 86% to 96% within nine months.
- Led incident, problem, and change management processes in ServiceNow, reducing recurring critical incidents by 31% through root-cause analysis and preventive controls.
- Directed Microsoft 365, Azure AD, endpoint management, and network operations, maintaining 99.95% infrastructure uptime during rapid clinic expansion.
- Negotiated telecom, hardware, and managed services contracts, reducing annual vendor spend by $420K while improving support response commitments.
Summit Retail Group
RetailEnterprise IT
Dallas, TX
IT Operations Supervisor
Infrastructure SupportIncident Management
Jun 2016 - Aug 2020
- Supervised daily infrastructure and service desk operations for 180 stores and corporate offices, supporting POS systems, networks, endpoints, and identity services.
- Implemented standardized escalation procedures and knowledge base workflows, decreasing average ticket resolution time by 28% and improving first-contact resolution to 74%.
- Coordinated disaster recovery testing for critical retail applications, achieving recovery time objectives under four hours for priority systems.
- Partnered with security and compliance teams to remediate access review gaps, reducing overdue audit findings by 45% across corporate systems.
CERTIFICATIONS
ITIL 4 Foundation - AXELOS
May 2023
Active
Microsoft Certified: Azure Administrator Associate - Microsoft
Aug 2022
Active
EDUCATION
Texas State University
Information SystemsBusiness Technology
San Marcos, TX
Bachelor of Business Administration in Computer Information Systems
Aug 2010 - May 2014
Focused on enterprise systems, database management, and business process improvement.
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