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Leo Panda

Director of Quality Improvement
PROFESSIONAL SKILLS
Quality Improvement Leadership
PDSA CyclesLean Six SigmaRoot Cause AnalysisChange ManagementPerformance Improvement Strategy
Healthcare Quality & Compliance
CMS Conditions of ParticipationThe Joint Commission StandardsHEDIS MeasuresNCQA ReadinessPatient Safety Programs
Data, Reporting & Governance
Quality DashboardsKPI DevelopmentTableauMicrosoft ExcelRisk Adjustment Metrics
EDUCATION
University of Illinois Chicago
Healthcare LeadershipQuality Management
Master of Health Administration
Chicago, ILAug 2012 - May 2014

Focused on healthcare operations, quality management, and regulatory performance improvement.

University of Wisconsin-Madison
Clinical PracticePatient Care
Bachelor of Science in Nursing
Madison, WIAug 2005 - May 2009

Built clinical foundation supporting patient safety, care coordination, and evidence-based practice.

PROFESSIONAL SUMMARY

Quality improvement leader with 12+ years of experience directing patient safety, regulatory readiness, process improvement, and performance analytics across healthcare organizations. Proven record leading cross-functional teams, improving quality metrics, strengthening CMS and Joint Commission compliance, and translating data into sustainable operational results.

KEY ACHIEVEMENTS
Enterprise Quality Governance

Built an enterprise quality governance model adopted by 14 departments to standardize reporting, escalation, and improvement accountability.

Executive Quality Reporting

Developed executive-ready quality scorecards that improved leadership visibility into safety, access, experience, and compliance performance trends.

Quality Leadership Development

Mentored 18 managers in Lean problem solving, creating an internal pipeline of quality champions across clinical and operational teams.

PROFESSIONAL EXPERIENCE
NorthBridge Health System
Chicago, IL
Integrated HealthcareQuality Operations
Director of Quality Improvement
Sep 2020 - Present
Quality StrategyPatient Safety
  • Directed enterprise quality improvement portfolio across five outpatient centers, aligning 32 initiatives with CMS measures, patient safety goals, and executive priorities.
  • Reduced hospital-acquired condition rate by 18% within 12 months by leading root cause reviews and standardized corrective action tracking.
  • Improved HEDIS colorectal cancer screening performance from 71% to 84% through targeted outreach, workflow redesign, and monthly provider scorecards.
  • Led Joint Commission readiness program with 96% completion of action plans before survey, strengthening documentation, tracer compliance, and leadership rounding.
  • Managed eight quality analysts and improvement specialists, establishing performance goals, coaching routines, and project governance for consistent delivery.
Lakeview Medical Group
Milwaukee, WI
Ambulatory CareValue-Based Care
Quality Improvement Manager
Jun 2015 - Aug 2020
Lean ImprovementRegulatory Compliance
  • Managed quality programs for a 240-provider medical group, improving Medicare Stars performance through gap closure analytics and care team workflows.
  • Increased annual wellness visit completion by 27% by redesigning scheduling scripts, pre-visit planning processes, and dashboard visibility for clinic leaders.
  • Facilitated more than 45 Lean improvement events, reducing referral turnaround time from 11 days to six days across specialty practices.
  • Partnered with compliance and clinical leadership to resolve audit findings, decreasing repeat documentation deficiencies by 34% year over year.
CERTIFICATIONS
Certified Professional in Healthcare Quality - NAHQ
May 2024
Lean Six Sigma Black Belt - ASQ
Aug 2022

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