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Coco Panda
Systems Project Manager
PROFESSIONAL SUMMARY
Systems Project Manager with 8 years of experience leading enterprise application implementations, infrastructure upgrades, and cross-functional IT delivery. Skilled in Agile, Waterfall, vendor coordination, budget control, risk mitigation, and executive reporting. Proven record delivering complex systems projects on time while improving adoption, compliance, and operational efficiency.
PROFESSIONAL SKILLS
Project & Program Management
Agile and Scrum DeliveryWaterfall Project ManagementPMO GovernanceRisk and Issue ManagementStakeholder Management
Systems & IT Delivery
Enterprise Systems ImplementationERP and CRM IntegrationsCloud Migration CoordinationInfrastructure ModernizationChange Management
Tools & Reporting
JiraConfluenceMicrosoft ProjectServiceNowSmartsheet
PROFESSIONAL EXPERIENCE
LoneStar HealthTech
Healthcare TechnologyEnterprise Systems
Austin, TX
Systems Project Manager
IT Project DeliveryEnterprise Applications
Sep 2021 - Present
- Managed a $2.4M portfolio of EHR, billing, and identity management projects, delivering 92% of milestones on schedule.
- Led cross-functional teams of 18 engineers, analysts, vendors, and business stakeholders through Agile ceremonies, status reporting, and release planning.
- Reduced project delivery risks by 35% by implementing RAID logs, dependency mapping, executive escalations, and standardized governance checkpoints.
- Coordinated ServiceNow workflow enhancements that shortened access request cycle time from five business days to under two days.
- Partnered with finance and procurement to track vendor SOWs, forecast project spend, and maintain budget variance below 4%.
NorthBridge Financial Services
Financial ServicesDigital Operations
Plano, TX
IT Project Manager
Systems ImplementationVendor Management
Jun 2017 - Aug 2021
- Directed system upgrade projects for lending, document management, and reporting platforms, supporting 1,200 employees across eight regional offices.
- Built integrated project plans covering scope, timelines, testing, training, communications, and production cutover for quarterly technology releases.
- Improved UAT completion from 76% to 96% by defining test ownership, defect severity rules, and daily readiness dashboards.
- Coordinated third-party vendors and internal infrastructure teams to migrate legacy servers, reducing annual maintenance costs by $180,000.
SELECTED PROJECTS
Enterprise Single Sign-On Implementation - Project Manager
Sep 2023 - Feb 2024
- Led enterprise SSO rollout for 4,800 users, coordinating security, infrastructure, HRIS, and application owners across 38 business-critical systems.
- Reduced password-related help desk tickets by 31% within three months by standardizing authentication workflows and improving user communication.
- Managed cutover planning, UAT tracking, executive readiness reporting, and rollback procedures, achieving launch with zero high-severity incidents.
CRM Cloud Migration and Data Readiness - Systems Project Lead
Jan 2022 - Jul 2022
- Coordinated CRM data migration for sales and service teams, validating 1.2 million records across legacy and cloud environments.
- Improved migration acceptance rate to 98% by managing defect triage, business sign-offs, data cleansing priorities, and release readiness reviews.
EDUCATION
University of Texas at Dallas
Information SystemsBusiness Technology
Dallas, TX
Bachelor of Science in Information Systems
Aug 2012 - May 2016
Focused on systems analysis, database management, business process design, and IT project delivery.
CERTIFICATIONS
Project Management Professional (PMP) - Project Management Institute
Apr 2024
Certified ScrumMaster (CSM) - Scrum Alliance
Aug 2023
Coco Panda
Systems Project Manager
PROFESSIONAL SUMMARY
Systems Project Manager with 8 years of experience leading enterprise application implementations, infrastructure upgrades, and cross-functional IT delivery. Skilled in Agile, Waterfall, vendor coordination, budget control, risk mitigation, and executive reporting. Proven record delivering complex systems projects on time while improving adoption, compliance, and operational efficiency.
PROFESSIONAL SKILLS
Project & Program Management
Agile and Scrum DeliveryWaterfall Project ManagementPMO GovernanceRisk and Issue ManagementStakeholder Management
Systems & IT Delivery
Enterprise Systems ImplementationERP and CRM IntegrationsCloud Migration CoordinationInfrastructure ModernizationChange Management
Tools & Reporting
JiraConfluenceMicrosoft ProjectServiceNowSmartsheet
PROFESSIONAL EXPERIENCE
LoneStar HealthTech
Healthcare TechnologyEnterprise Systems
Austin, TX
Systems Project Manager
IT Project DeliveryEnterprise Applications
Sep 2021 - Present
- Managed a $2.4M portfolio of EHR, billing, and identity management projects, delivering 92% of milestones on schedule.
- Led cross-functional teams of 18 engineers, analysts, vendors, and business stakeholders through Agile ceremonies, status reporting, and release planning.
- Reduced project delivery risks by 35% by implementing RAID logs, dependency mapping, executive escalations, and standardized governance checkpoints.
- Coordinated ServiceNow workflow enhancements that shortened access request cycle time from five business days to under two days.
- Partnered with finance and procurement to track vendor SOWs, forecast project spend, and maintain budget variance below 4%.
NorthBridge Financial Services
Financial ServicesDigital Operations
Plano, TX
IT Project Manager
Systems ImplementationVendor Management
Jun 2017 - Aug 2021
- Directed system upgrade projects for lending, document management, and reporting platforms, supporting 1,200 employees across eight regional offices.
- Built integrated project plans covering scope, timelines, testing, training, communications, and production cutover for quarterly technology releases.
- Improved UAT completion from 76% to 96% by defining test ownership, defect severity rules, and daily readiness dashboards.
- Coordinated third-party vendors and internal infrastructure teams to migrate legacy servers, reducing annual maintenance costs by $180,000.
SELECTED PROJECTS
Enterprise Single Sign-On Implementation - Project Manager
Sep 2023 - Feb 2024
- Led enterprise SSO rollout for 4,800 users, coordinating security, infrastructure, HRIS, and application owners across 38 business-critical systems.
- Reduced password-related help desk tickets by 31% within three months by standardizing authentication workflows and improving user communication.
- Managed cutover planning, UAT tracking, executive readiness reporting, and rollback procedures, achieving launch with zero high-severity incidents.
CRM Cloud Migration and Data Readiness - Systems Project Lead
Jan 2022 - Jul 2022
- Coordinated CRM data migration for sales and service teams, validating 1.2 million records across legacy and cloud environments.
- Improved migration acceptance rate to 98% by managing defect triage, business sign-offs, data cleansing priorities, and release readiness reviews.
EDUCATION
University of Texas at Dallas
Information SystemsBusiness Technology
Dallas, TX
Bachelor of Science in Information Systems
Aug 2012 - May 2016
Focused on systems analysis, database management, business process design, and IT project delivery.
CERTIFICATIONS
Project Management Professional (PMP) - Project Management Institute
Apr 2024
Certified ScrumMaster (CSM) - Scrum Alliance
Aug 2023
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