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Coco Panda

BI Analyst
PROFESSIONAL SUMMARY

BI Analyst with 5+ years of experience transforming complex data into executive dashboards, KPI reporting, and actionable business insights. Skilled in SQL, Power BI, Tableau, Excel, and data modeling, with a track record of improving reporting accuracy, reducing manual work, and supporting revenue, operations, and customer analytics decisions.

SKILLS
SQL
Power BI
Tableau
Advanced Excel
Data Modeling
Business Analytics
Data Warehousing
Stakeholder Management
Python
PROFESSIONAL EXPERIENCE
NexPoint Retail Solutions
Retail AnalyticsEnterprise Reporting
Chicago, IL
BI Analyst
Power BIKPI Reporting
Sep 2021 - Present
  • Built and maintained 18 Power BI dashboards covering sales, inventory, margin, and customer retention for 120 regional stakeholders.
  • Reduced weekly reporting cycle time by 42% by automating SQL extracts, Excel refreshes, and recurring KPI variance reports.
  • Partnered with finance and operations leaders to define 25 standardized KPIs, improving metric consistency across quarterly business reviews.
  • Analyzed promotion performance across 3,400 stores, identifying low-margin campaigns and supporting actions that improved gross margin by 6%.
  • Created data quality checks for POS and inventory feeds, reducing dashboard reconciliation issues from 14 monthly cases to 3.
ClearPath Health Services
HealthcareOperational Analytics
Indianapolis, IN
Junior BI Analyst
TableauSQL Analysis
Jun 2019 - Aug 2021
  • Developed Tableau dashboards tracking appointment utilization, referral conversion, and provider productivity for operations teams across 22 clinics.
  • Wrote SQL queries against claims and scheduling databases to support monthly executive reporting and ad hoc service-line analysis.
  • Improved data accuracy by 31% by documenting definitions, validating source tables, and resolving recurring discrepancies with data engineering.
  • Delivered patient access analysis that helped reduce average appointment wait time from 18 days to 13 days.
SELECTED PROJECTS
Executive KPI Scorecard Redesign - BI Analyst
Feb 2024 - May 2024
  • Designed an executive KPI scorecard consolidating revenue, churn, and operational metrics into one Power BI workspace for leadership reviews.
  • Used SQL and DAX to standardize metric logic, reducing conflicting department reports and improving monthly decision-making confidence.
  • Increased dashboard adoption by 38% within three months by adding drill-through views, documentation, and stakeholder feedback cycles.
Customer Segmentation Analysis - Analytics Lead
Sep 2023 - Nov 2023
  • Built a customer segmentation analysis using transaction history, purchase frequency, and margin contribution to identify high-value customer groups.
  • Presented findings to marketing partners, supporting targeted campaign recommendations projected to increase repeat purchase rate by 9%.
EDUCATION
Indiana University Bloomington
Business AnalyticsData Visualization
Bloomington, IN
Bachelor of Science in Business Analytics
Aug 2015 - May 2019

Relevant coursework: database management, statistics, data visualization, business intelligence, operations analytics.

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