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More>Leo Panda
Focus in marketing, business analytics, and organizational leadership.
Strategic Customer Success Manager with 7+ years of experience managing enterprise SaaS relationships, retention strategy, and growth initiatives. Skilled at executive stakeholder management, renewal planning, adoption analytics, and cross-functional escalation leadership. Known for improving customer health, reducing churn risk, and aligning product value to measurable business outcomes.
Built an executive sponsor engagement model that improved multi-threading coverage across strategic accounts and strengthened renewal confidence.
Created a customer risk review cadence adopted by CS, Sales, and Product leadership for portfolio-level retention planning.
Recognized by senior leadership for turning customer feedback into product roadmap insights supporting enterprise adoption and competitive differentiation.
- Managed a $12.8M ARR portfolio of 28 enterprise customers, increasing gross revenue retention from 91% to 96% within four quarters.
- Led executive business reviews and success planning sessions that uncovered $2.4M in expansion opportunities across finance, healthcare, and logistics accounts.
- Partnered with Sales, Product, and Support to resolve high-risk escalations, reducing average time to resolution by 34% year over year.
- Built adoption dashboards in Gainsight and Salesforce, improving customer health visibility and increasing proactive outreach completion by 41%.
- Owned onboarding and lifecycle management for 45 mid-market accounts, raising product activation rates from 68% to 84% in six months.
- Developed renewal playbooks with Account Executives, contributing to a 17% improvement in on-time renewals across the central region.
- Analyzed usage trends and customer feedback to identify churn risks, saving $860K in annual recurring revenue during contract negotiations.
- Facilitated customer training workshops for administrators and business leaders, increasing monthly active users by 29% across priority accounts.
Leo Panda
Focus in marketing, business analytics, and organizational leadership.
Strategic Customer Success Manager with 7+ years of experience managing enterprise SaaS relationships, retention strategy, and growth initiatives. Skilled at executive stakeholder management, renewal planning, adoption analytics, and cross-functional escalation leadership. Known for improving customer health, reducing churn risk, and aligning product value to measurable business outcomes.
Built an executive sponsor engagement model that improved multi-threading coverage across strategic accounts and strengthened renewal confidence.
Created a customer risk review cadence adopted by CS, Sales, and Product leadership for portfolio-level retention planning.
Recognized by senior leadership for turning customer feedback into product roadmap insights supporting enterprise adoption and competitive differentiation.
- Managed a $12.8M ARR portfolio of 28 enterprise customers, increasing gross revenue retention from 91% to 96% within four quarters.
- Led executive business reviews and success planning sessions that uncovered $2.4M in expansion opportunities across finance, healthcare, and logistics accounts.
- Partnered with Sales, Product, and Support to resolve high-risk escalations, reducing average time to resolution by 34% year over year.
- Built adoption dashboards in Gainsight and Salesforce, improving customer health visibility and increasing proactive outreach completion by 41%.
- Owned onboarding and lifecycle management for 45 mid-market accounts, raising product activation rates from 68% to 84% in six months.
- Developed renewal playbooks with Account Executives, contributing to a 17% improvement in on-time renewals across the central region.
- Analyzed usage trends and customer feedback to identify churn risks, saving $860K in annual recurring revenue during contract negotiations.
- Facilitated customer training workshops for administrators and business leaders, increasing monthly active users by 29% across priority accounts.
