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熊猫简历Computer Support Specialist简历模板，简约、设计感、经典、左右结构风格简历模板，支持自定义板块、自定义颜色、AI润色、技能条、荣誉墙、一键更换模板，专业AI辅助一键优化Computer Support Specialist简历内容，仅需5分钟即可拥有一份精美的Computer Support Specialist简历模板，助力你获得「高薪职位」。
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Coco Panda
Computer Support Specialist
PROFESSIONAL SKILLS
Technical Support
Windows 10/11macOSActive DirectoryMicrosoft 365Hardware Troubleshooting
Service Desk Tools
ServiceNowJira Service ManagementZendeskSLA ManagementIncident Management
Networking & Security
TCP/IPVPN SupportDNSDHCPMFA
EDUCATION
Austin Community College
Information TechnologyTechnical Support
Associate of Applied Science in Information Technology
Austin, TXAug 2019 - May 2021
Focused on technical support, networking fundamentals, operating systems, and customer service for enterprise IT environments.
PROFESSIONAL SUMMARY
Computer Support Specialist with 4 years of experience resolving hardware, software, network, and Microsoft 365 issues for business users. Skilled in ServiceNow, Active Directory, remote support, ticket prioritization, and clear end-user communication. Known for improving first-contact resolution and maintaining SLA compliance in fast-paced IT environments.
PROFESSIONAL EXPERIENCE
Lone Star Health Partners
Austin, TX
HealthcareMulti-Site Operations
Computer Support Specialist
Jun 2022 - Present
Help DeskMicrosoft 365
- Resolved an average of 38 daily tickets across Windows, Microsoft 365, printers, VPN, and mobile devices while maintaining 96% SLA compliance.
- Administered Active Directory user accounts, password resets, group memberships, and MFA enrollments for 850 employees across six clinic locations.
- Reduced repeat incidents by 22% by documenting common fixes, updating knowledge base articles, and coaching users on secure workstation practices.
- Supported hardware refreshes for 180 laptops and desktops, coordinating imaging, asset tagging, data migration, and user handoff with minimal downtime.
Pioneer Business Solutions
Round Rock, TX
Managed ServicesSmall Business IT
IT Support Technician
Jul 2020 - May 2022
Tier 2 SupportEndpoint Support
- Provided Tier 1 and Tier 2 support for 40 client environments, troubleshooting endpoint, email, networking, and line-of-business application issues.
- Used Jira Service Management to triage, update, and close support tickets, improving on-time response rate from 89% to 97%.
- Configured workstations, docking stations, VoIP phones, printers, and user profiles for new hires, completing 95% of setups before start dates.
- Escalated complex firewall, server, and Microsoft 365 issues with detailed notes, logs, and reproduction steps to accelerate senior technician resolution.
CERTIFICATIONS
CompTIA A+ - CompTIA
Apr 2024
Microsoft 365 Certified: Fundamentals - Microsoft
Aug 2023
Coco Panda
Computer Support Specialist
PROFESSIONAL SKILLS
Technical Support
Windows 10/11macOSActive DirectoryMicrosoft 365Hardware Troubleshooting
Service Desk Tools
ServiceNowJira Service ManagementZendeskSLA ManagementIncident Management
Networking & Security
TCP/IPVPN SupportDNSDHCPMFA
EDUCATION
Austin Community College
Information TechnologyTechnical Support
Associate of Applied Science in Information Technology
Austin, TXAug 2019 - May 2021
Focused on technical support, networking fundamentals, operating systems, and customer service for enterprise IT environments.
PROFESSIONAL SUMMARY
Computer Support Specialist with 4 years of experience resolving hardware, software, network, and Microsoft 365 issues for business users. Skilled in ServiceNow, Active Directory, remote support, ticket prioritization, and clear end-user communication. Known for improving first-contact resolution and maintaining SLA compliance in fast-paced IT environments.
PROFESSIONAL EXPERIENCE
Lone Star Health Partners
Austin, TX
HealthcareMulti-Site Operations
Computer Support Specialist
Jun 2022 - Present
Help DeskMicrosoft 365
- Resolved an average of 38 daily tickets across Windows, Microsoft 365, printers, VPN, and mobile devices while maintaining 96% SLA compliance.
- Administered Active Directory user accounts, password resets, group memberships, and MFA enrollments for 850 employees across six clinic locations.
- Reduced repeat incidents by 22% by documenting common fixes, updating knowledge base articles, and coaching users on secure workstation practices.
- Supported hardware refreshes for 180 laptops and desktops, coordinating imaging, asset tagging, data migration, and user handoff with minimal downtime.
Pioneer Business Solutions
Round Rock, TX
Managed ServicesSmall Business IT
IT Support Technician
Jul 2020 - May 2022
Tier 2 SupportEndpoint Support
- Provided Tier 1 and Tier 2 support for 40 client environments, troubleshooting endpoint, email, networking, and line-of-business application issues.
- Used Jira Service Management to triage, update, and close support tickets, improving on-time response rate from 89% to 97%.
- Configured workstations, docking stations, VoIP phones, printers, and user profiles for new hires, completing 95% of setups before start dates.
- Escalated complex firewall, server, and Microsoft 365 issues with detailed notes, logs, and reproduction steps to accelerate senior technician resolution.
CERTIFICATIONS
CompTIA A+ - CompTIA
Apr 2024
Microsoft 365 Certified: Fundamentals - Microsoft
Aug 2023
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