General resume template

• Led interaction design for a workflow automation platform used by 40,000 enterprise users, improving task completion rate by 21% after redesigning navigation, forms, and approval flows.
• Built high-fidelity prototypes in Figma for six major releases, helping product and engineering reduce rework by 18% and accelerate stakeholder alignment during sprint planning.
• Partnered with product managers, researchers, and engineers to launch an admin experience that increased self-service configuration adoption from 46% to 67% within two quarters.
• Expanded the design system with reusable interaction patterns and accessibility guidance, reducing design inconsistencies across three product teams and supporting WCAG 2.1 AA compliance.
• Mentored two mid-level designers through critique, workflow reviews, and roadmap planning, contributing to stronger execution quality and faster turnaround on complex feature work.

• Designed patient onboarding, scheduling, and telehealth flows across iOS, Android, and web, contributing to a 24% increase in completed registrations over twelve months.
• Conducted workflow mapping and iterative prototyping with clinical stakeholders, reducing average appointment booking time by 31% and lowering support ticket volume related to navigation issues.
• Collaborated with researchers to synthesize usability findings into prioritized design updates, improving first-time task success from 72% to 89% for core patient journeys.
• Created component specifications and interaction documentation for engineers, shortening QA cycles by 15% and improving implementation consistency across mobile and responsive interfaces.

• Reframed a fragmented admin console into a role-based architecture, simplifying permissions management and reducing average setup time for new customers by 28%.
• Designed interactive prototypes and validation scenarios for administrators, which uncovered critical workflow gaps early and improved usability test satisfaction scores from 3.6 to 4.5.
• Delivered annotated interaction patterns adopted by two adjacent product teams, enabling scalable implementation and more consistent governance experiences across the platform.

• Redesigned multi-step scheduling and confirmation flows for telehealth visits, decreasing appointment abandonment by 19% and improving mobile completion rates significantly.
• Worked with product analytics and user research to identify friction points, then iterated wireframes and prototypes that reduced error-prone inputs during booking.
• Presented solution rationale to executives and engineering leads, securing roadmap approval and on-time delivery before a major seasonal demand increase.

Focused on human-centered design, interface systems, prototyping, and digital product experiences.