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Business Analysis Consultant with 6 years of experience translating operational needs into scalable technology and process solutions. Skilled in requirements elicitation, process improvement, data analysis, Agile delivery, and executive stakeholder engagement. Known for improving decision quality, reducing rework, and guiding cross-functional teams through measurable business change.
Standardized discovery templates across five client teams, improving requirement quality scores from 78% to 94% within two quarters.
Built executive-ready KPI narratives that helped leaders prioritize $1.8M in operational improvement opportunities.
Facilitated cross-functional alignment among product, finance, operations, and technology teams for enterprise transformation initiatives.
- Consult with Fortune 1000 clients to define business requirements, operating models, and implementation roadmaps for workflow modernization initiatives.
- Facilitate workshops with 15-25 stakeholders, converting ambiguous business needs into prioritized user stories and measurable acceptance criteria.
- Analyze operational data using SQL, Excel, and Tableau to identify process bottlenecks and support data-backed recommendations.
- Partner with product, engineering, and change management teams to coordinate UAT, resolve defects, and improve release readiness.
- Produced executive presentations that clarified tradeoffs, quantified benefits, and helped secure approval for $2.4M in transformation investments.
- Gathered and documented requirements for lending operations systems, improving traceability between business rules, system changes, and compliance controls.
- Created current-state process maps and gap analyses that reduced manual handoffs across loan review teams by 22%.
- Supported Agile ceremonies, backlog refinement, and sprint demos while translating business priorities into actionable functional specifications.
- Coordinated UAT with operations managers and technology teams, increasing first-cycle test pass rates from 71% to 88%.
- Led discovery for a customer onboarding redesign, documenting 42 requirements and reducing average onboarding cycle time by 31%.
- Partnered with product owners and compliance teams to define acceptance criteria, UAT scripts, and release readiness checkpoints.
- Built a Power BI dashboard tracking backlog aging, defect trends, and adoption metrics for weekly steering committee reviews.
- Analyzed sales operations data across three regions, identifying pricing exceptions that contributed to 7% margin leakage.
- Developed current-state and future-state process maps that helped leadership approve a standardized quoting workflow.
- Presented findings to senior stakeholders, supporting a phased implementation roadmap with measurable adoption targets.
Coco Panda
Emphasis in information systems, operations management, and business analytics.
Business Analysis Consultant with 6 years of experience translating operational needs into scalable technology and process solutions. Skilled in requirements elicitation, process improvement, data analysis, Agile delivery, and executive stakeholder engagement. Known for improving decision quality, reducing rework, and guiding cross-functional teams through measurable business change.
Standardized discovery templates across five client teams, improving requirement quality scores from 78% to 94% within two quarters.
Built executive-ready KPI narratives that helped leaders prioritize $1.8M in operational improvement opportunities.
Facilitated cross-functional alignment among product, finance, operations, and technology teams for enterprise transformation initiatives.
- Consult with Fortune 1000 clients to define business requirements, operating models, and implementation roadmaps for workflow modernization initiatives.
- Facilitate workshops with 15-25 stakeholders, converting ambiguous business needs into prioritized user stories and measurable acceptance criteria.
- Analyze operational data using SQL, Excel, and Tableau to identify process bottlenecks and support data-backed recommendations.
- Partner with product, engineering, and change management teams to coordinate UAT, resolve defects, and improve release readiness.
- Produced executive presentations that clarified tradeoffs, quantified benefits, and helped secure approval for $2.4M in transformation investments.
- Gathered and documented requirements for lending operations systems, improving traceability between business rules, system changes, and compliance controls.
- Created current-state process maps and gap analyses that reduced manual handoffs across loan review teams by 22%.
- Supported Agile ceremonies, backlog refinement, and sprint demos while translating business priorities into actionable functional specifications.
- Coordinated UAT with operations managers and technology teams, increasing first-cycle test pass rates from 71% to 88%.
- Led discovery for a customer onboarding redesign, documenting 42 requirements and reducing average onboarding cycle time by 31%.
- Partnered with product owners and compliance teams to define acceptance criteria, UAT scripts, and release readiness checkpoints.
- Built a Power BI dashboard tracking backlog aging, defect trends, and adoption metrics for weekly steering committee reviews.
- Analyzed sales operations data across three regions, identifying pricing exceptions that contributed to 7% margin leakage.
- Developed current-state and future-state process maps that helped leadership approve a standardized quoting workflow.
- Presented findings to senior stakeholders, supporting a phased implementation roadmap with measurable adoption targets.
Coco Panda
Emphasis in information systems, operations management, and business analytics.
