General resume template
熊猫简历Enterprise IT Operations Manager简历模板，简约、经典、时间轴结构风格简历模板，支持自定义板块、自定义颜色、AI润色、技能条、荣誉墙、一键更换模板，专业AI辅助一键优化Enterprise IT Operations Manager简历内容，仅需5分钟即可拥有一份精美的Enterprise IT Operations Manager简历模板，助力你获得「高薪职位」。
Cloud-based editing with real-time save
Formatting stays intact
Best print results
Simple to use and fast to build, with AI optimization
Popular resume picks
More>Principal Technical Project Manager resume template0 usesBricklaying Labourer resume template0 usesManufacturing Quality Manager resume template0 usesSenior Financial Analyst resume template0 usesEmbedded Test Engineer resume template0 usesSenior Fraud Analyst resume template0 usesVoice Actor resume template0 usesEnterprise IT Operations Manager resume template0 usesDatabase Administrator resume template0 usesReceiving and Shipping Supervisor resume template0 uses
Coco Panda
Enterprise IT Operations Manager
PROFESSIONAL SUMMARY
Enterprise IT Operations Manager with 10+ years of experience leading infrastructure, service desk, cloud operations, and ITSM functions for multi-site organizations. Proven record improving uptime, reducing incident volume, optimizing vendor spend, and aligning technology operations with business priorities.
PROFESSIONAL SKILLS
IT Operations Leadership
ITIL Service ManagementIncident and Problem ManagementChange ManagementSLA and KPI GovernanceVendor Management
Enterprise Infrastructure
Hybrid Cloud OperationsMicrosoft AzureAWSWindows ServerVMware
Monitoring and Security Operations
ServiceNowSplunkDatadogDisaster RecoveryBusiness Continuity
PROFESSIONAL EXPERIENCE
Jul 2020
-
Present
Horizon Retail Group
Enterprise RetailMulti-Site Operations
Enterprise IT Operations Manager
IT OperationsITSM Leadership
Dallas, TX
- Lead a 24-person IT operations team supporting 180 locations, improving critical system uptime from 99.4% to 99.92% within 12 months.
- Standardized ServiceNow incident, problem, and change workflows, reducing repeat incidents by 31% and improving SLA attainment to 96%.
- Managed a $6.8M annual infrastructure and managed services budget, renegotiating vendor contracts to save $740K over two fiscal years.
- Directed hybrid cloud modernization across Azure, VMware, and network platforms, cutting maintenance windows by 40% while strengthening disaster recovery readiness.
- Partnered with security and compliance leaders to remediate audit findings, improve access controls, and achieve zero high-risk exceptions in 2024.
May 2016
-
Jun 2020
NorthStar Financial Services
Financial ServicesRegulated Enterprise
IT Operations Supervisor
Infrastructure SupportService Delivery
Plano, TX
- Supervised 14 infrastructure and service desk staff supporting 3,500 employees, improving first-contact resolution from 62% to 81% in nine months.
- Implemented ITIL-based change governance and CAB review standards, decreasing failed changes by 45% across production infrastructure environments.
- Coordinated major incident response for banking applications, reducing average restoration time from 3.6 hours to 1.4 hours.
- Led endpoint management and patch compliance initiatives using Microsoft tools, increasing monthly compliance from 78% to 97%.
- Built executive operations dashboards for incidents, availability, asset lifecycle, and vendor performance, improving monthly technology review decisions.
CERTIFICATIONS
ITIL 4 Foundation - AXELOS
Apr 2023
Project Management Professional (PMP) - Project Management Institute
Aug 2022
EDUCATION
Aug 2009
-
May 2013
University of North Texas
Information SystemsBusiness Technology
Bachelor of Business Administration in Information Systems
Denton, TX
Focused on enterprise systems, IT governance, and business process management.
Coco Panda
Enterprise IT Operations Manager
PROFESSIONAL SUMMARY
Enterprise IT Operations Manager with 10+ years of experience leading infrastructure, service desk, cloud operations, and ITSM functions for multi-site organizations. Proven record improving uptime, reducing incident volume, optimizing vendor spend, and aligning technology operations with business priorities.
PROFESSIONAL SKILLS
IT Operations Leadership
ITIL Service ManagementIncident and Problem ManagementChange ManagementSLA and KPI GovernanceVendor Management
Enterprise Infrastructure
Hybrid Cloud OperationsMicrosoft AzureAWSWindows ServerVMware
Monitoring and Security Operations
ServiceNowSplunkDatadogDisaster RecoveryBusiness Continuity
PROFESSIONAL EXPERIENCE
Jul 2020
-
Present
Horizon Retail Group
Enterprise RetailMulti-Site Operations
Enterprise IT Operations Manager
IT OperationsITSM Leadership
Dallas, TX
- Lead a 24-person IT operations team supporting 180 locations, improving critical system uptime from 99.4% to 99.92% within 12 months.
- Standardized ServiceNow incident, problem, and change workflows, reducing repeat incidents by 31% and improving SLA attainment to 96%.
- Managed a $6.8M annual infrastructure and managed services budget, renegotiating vendor contracts to save $740K over two fiscal years.
- Directed hybrid cloud modernization across Azure, VMware, and network platforms, cutting maintenance windows by 40% while strengthening disaster recovery readiness.
- Partnered with security and compliance leaders to remediate audit findings, improve access controls, and achieve zero high-risk exceptions in 2024.
May 2016
-
Jun 2020
NorthStar Financial Services
Financial ServicesRegulated Enterprise
IT Operations Supervisor
Infrastructure SupportService Delivery
Plano, TX
- Supervised 14 infrastructure and service desk staff supporting 3,500 employees, improving first-contact resolution from 62% to 81% in nine months.
- Implemented ITIL-based change governance and CAB review standards, decreasing failed changes by 45% across production infrastructure environments.
- Coordinated major incident response for banking applications, reducing average restoration time from 3.6 hours to 1.4 hours.
- Led endpoint management and patch compliance initiatives using Microsoft tools, increasing monthly compliance from 78% to 97%.
- Built executive operations dashboards for incidents, availability, asset lifecycle, and vendor performance, improving monthly technology review decisions.
CERTIFICATIONS
ITIL 4 Foundation - AXELOS
Apr 2023
Project Management Professional (PMP) - Project Management Institute
Aug 2022
EDUCATION
Aug 2009
-
May 2013
University of North Texas
Information SystemsBusiness Technology
Bachelor of Business Administration in Information Systems
Denton, TX
Focused on enterprise systems, IT governance, and business process management.
More resume templates
See more