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Transforming expertise into professional impact.
Senior Technical Program Manager with 10+ years leading cross-functional engineering, product, and operations programs across cloud platforms, enterprise software, and data products. Proven record delivering complex roadmaps, reducing execution risk, and improving customer-facing reliability through structured governance, measurable KPIs, and executive-level communication.
- Led a 45-person cross-functional program to modernize platform services, improving deployment frequency by 38% and reducing customer-impacting incidents by 27%.
- Built quarterly roadmap governance across product, engineering, security, and operations, increasing milestone predictability from 71% to 92% within two planning cycles.
- Managed technical dependencies for a multi-region availability initiative, coordinating architecture reviews and launch readiness for 12 enterprise customer deployments.
- Introduced program health dashboards using Jira, Tableau, and SQL metrics, enabling executives to identify delivery risks three weeks earlier on average.
- Directed API integration programs for banking and payments partners, shortening average onboarding timelines by 24% while maintaining compliance and security requirements.
- Partnered with engineering managers to prioritize technical debt, reducing high-severity production defects by 31% across three core transaction services.
- Coordinated release planning for eight product teams, aligning scope, resourcing, and risk mitigation across monthly launches serving 2.4M users.
- Facilitated executive steering meetings with product, legal, compliance, and engineering leaders, resolving blockers and protecting $18M in strategic revenue commitments.
Focused on distributed systems, software engineering, and data-driven product development.
Completed a business and technology curriculum emphasizing systems analysis, project delivery, and enterprise applications.
Transforming expertise into professional impact.
Senior Technical Program Manager with 10+ years leading cross-functional engineering, product, and operations programs across cloud platforms, enterprise software, and data products. Proven record delivering complex roadmaps, reducing execution risk, and improving customer-facing reliability through structured governance, measurable KPIs, and executive-level communication.
- Led a 45-person cross-functional program to modernize platform services, improving deployment frequency by 38% and reducing customer-impacting incidents by 27%.
- Built quarterly roadmap governance across product, engineering, security, and operations, increasing milestone predictability from 71% to 92% within two planning cycles.
- Managed technical dependencies for a multi-region availability initiative, coordinating architecture reviews and launch readiness for 12 enterprise customer deployments.
- Introduced program health dashboards using Jira, Tableau, and SQL metrics, enabling executives to identify delivery risks three weeks earlier on average.
- Directed API integration programs for banking and payments partners, shortening average onboarding timelines by 24% while maintaining compliance and security requirements.
- Partnered with engineering managers to prioritize technical debt, reducing high-severity production defects by 31% across three core transaction services.
- Coordinated release planning for eight product teams, aligning scope, resourcing, and risk mitigation across monthly launches serving 2.4M users.
- Facilitated executive steering meetings with product, legal, compliance, and engineering leaders, resolving blockers and protecting $18M in strategic revenue commitments.
Focused on distributed systems, software engineering, and data-driven product development.
Completed a business and technology curriculum emphasizing systems analysis, project delivery, and enterprise applications.
