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Coco Panda
Digital Product Owner
PROFESSIONAL SUMMARY
Digital Product Owner with 7 years of experience delivering customer-facing web and mobile products in Agile environments. Skilled in roadmap planning, backlog management, stakeholder alignment, analytics, and cross-functional delivery. Known for translating customer needs into prioritized features that improve adoption, conversion, and operational efficiency.
PROFESSIONAL SKILLS
Product Ownership & Agile Delivery
Product RoadmappingBacklog PrioritizationUser Story MappingSprint PlanningRelease Management
Digital Product Strategy
Customer Journey MappingMVP DefinitionA/B TestingGo-to-Market SupportFeature Adoption
Analytics & Platforms
JiraConfluenceFigmaGoogle AnalyticsTableau
PROFESSIONAL EXPERIENCE
Nexora Financial Technologies
FinTechDigital Banking
Austin, TX
Digital Product Owner
Product OwnershipAgile Delivery
Sep 2021 - Present
- Owned roadmap and backlog for digital account servicing features used by 450,000 customers across web and mobile banking channels.
- Partnered with engineering, UX, compliance, and operations teams to deliver eight quarterly releases with 96% on-time completion.
- Translated customer research and analytics into prioritized epics, improving self-service task completion by 22% within six months.
- Facilitated sprint planning, backlog refinement, demos, and acceptance testing for two Agile squads of 14 engineers and designers.
- Monitored feature adoption, defect trends, and funnel metrics, reducing post-release critical issues by 31% through stronger acceptance criteria.
MarketBridge Retail Solutions
Retail TechnologyB2B SaaS
Dallas, TX
Associate Product Owner
E-CommerceBacklog Management
Jun 2018 - Aug 2021
- Managed product requirements for e-commerce merchandising tools supporting 65 retail clients and more than $180M in annual transactions.
- Built and maintained product backlog in Jira, increasing sprint readiness from 72% to 93% over two release cycles.
- Collaborated with product managers and customer success to prioritize enhancements that improved client renewal rate by 11%.
- Wrote user stories, process flows, and acceptance criteria for search, promotions, and inventory visibility features across client portals.
SELECTED PROJECTS
Digital Checkout Experience Optimization - Product Owner
Jul 2023 - Nov 2023
- Led checkout funnel redesign discovery, synthesizing analytics and user feedback into prioritized requirements that increased completed purchases by 14%.
- Partnered with UX, engineering, and compliance teams to define acceptance criteria, reduce rework, and launch within two planned sprints.
Customer Self-Service Portal Launch - Product Owner
Jan 2022 - May 2022
- Defined MVP scope for a customer self-service dashboard, prioritizing high-volume support issues and reducing call center tickets by 19%.
- Created user stories, acceptance criteria, and release notes for three iterative launches supporting 120,000 monthly active users.
EDUCATION
The University of Texas at Austin
Information SystemsBusiness Technology
Austin, TX
Bachelor of Business Administration in Information Systems
Aug 2012 - May 2016
Focused on business process analysis, digital systems, and data-driven decision-making for customer-facing technology products.
Coco Panda
Digital Product Owner
PROFESSIONAL SUMMARY
Digital Product Owner with 7 years of experience delivering customer-facing web and mobile products in Agile environments. Skilled in roadmap planning, backlog management, stakeholder alignment, analytics, and cross-functional delivery. Known for translating customer needs into prioritized features that improve adoption, conversion, and operational efficiency.
PROFESSIONAL SKILLS
Product Ownership & Agile Delivery
Product RoadmappingBacklog PrioritizationUser Story MappingSprint PlanningRelease Management
Digital Product Strategy
Customer Journey MappingMVP DefinitionA/B TestingGo-to-Market SupportFeature Adoption
Analytics & Platforms
JiraConfluenceFigmaGoogle AnalyticsTableau
PROFESSIONAL EXPERIENCE
Nexora Financial Technologies
FinTechDigital Banking
Austin, TX
Digital Product Owner
Product OwnershipAgile Delivery
Sep 2021 - Present
- Owned roadmap and backlog for digital account servicing features used by 450,000 customers across web and mobile banking channels.
- Partnered with engineering, UX, compliance, and operations teams to deliver eight quarterly releases with 96% on-time completion.
- Translated customer research and analytics into prioritized epics, improving self-service task completion by 22% within six months.
- Facilitated sprint planning, backlog refinement, demos, and acceptance testing for two Agile squads of 14 engineers and designers.
- Monitored feature adoption, defect trends, and funnel metrics, reducing post-release critical issues by 31% through stronger acceptance criteria.
MarketBridge Retail Solutions
Retail TechnologyB2B SaaS
Dallas, TX
Associate Product Owner
E-CommerceBacklog Management
Jun 2018 - Aug 2021
- Managed product requirements for e-commerce merchandising tools supporting 65 retail clients and more than $180M in annual transactions.
- Built and maintained product backlog in Jira, increasing sprint readiness from 72% to 93% over two release cycles.
- Collaborated with product managers and customer success to prioritize enhancements that improved client renewal rate by 11%.
- Wrote user stories, process flows, and acceptance criteria for search, promotions, and inventory visibility features across client portals.
SELECTED PROJECTS
Digital Checkout Experience Optimization - Product Owner
Jul 2023 - Nov 2023
- Led checkout funnel redesign discovery, synthesizing analytics and user feedback into prioritized requirements that increased completed purchases by 14%.
- Partnered with UX, engineering, and compliance teams to define acceptance criteria, reduce rework, and launch within two planned sprints.
Customer Self-Service Portal Launch - Product Owner
Jan 2022 - May 2022
- Defined MVP scope for a customer self-service dashboard, prioritizing high-volume support issues and reducing call center tickets by 19%.
- Created user stories, acceptance criteria, and release notes for three iterative launches supporting 120,000 monthly active users.
EDUCATION
The University of Texas at Austin
Information SystemsBusiness Technology
Austin, TX
Bachelor of Business Administration in Information Systems
Aug 2012 - May 2016
Focused on business process analysis, digital systems, and data-driven decision-making for customer-facing technology products.
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