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Professional Profile

Coco Panda

Practice Manager
PROFESSIONAL SUMMARY

Practice Manager with 8 years of experience leading medical office operations, staff performance, patient access, and revenue cycle workflows. Proven record improving provider utilization, reducing patient wait times, and strengthening compliance across multi-provider practices. Skilled in team leadership, KPI reporting, EHR optimization, and patient experience improvement.

PROFESSIONAL SKILLS
Practice Operations
Patient Flow OptimizationProvider SchedulingFront Office ManagementRevenue Cycle CoordinationPolicy and Procedure Implementation
Leadership and Performance
Team SupervisionStaff TrainingPerformance ManagementConflict ResolutionCross-Functional Collaboration
Healthcare Administration
HIPAA CompliancePatient ExperienceInsurance VerificationEHR SystemsKPI Reporting
PROFESSIONAL EXPERIENCE
Rocky Mountain Family Health
Primary CareMulti-Provider Practice
Denver, CO
Practice Manager
Operations ManagementPatient Access
Sep 2020 - Present
  • Manage daily operations for a 12-provider primary care practice, supporting 48 staff and approximately 3,200 patient visits monthly.
  • Reduced average patient wait time 24% by redesigning check-in workflows, provider templates, and same-day appointment allocation.
  • Improved monthly collections 18% through tighter insurance verification, denial follow-up routines, and weekly revenue cycle performance reviews.
  • Hired, trained, and coached front office and clinical support teams, reducing annual staff turnover from 31% to 17%.
  • Led quarterly HIPAA and OSHA compliance audits, maintaining 100% completion of staff training and zero major corrective actions.
SummitCare Specialty Clinic
Specialty CareOutpatient Clinic
Aurora, CO
Assistant Practice Manager
Clinic OperationsStaff Supervision
Jun 2017 - Aug 2020
  • Supervised front desk operations for a high-volume specialty clinic, coordinating scheduling, referrals, authorizations, and patient communications.
  • Increased provider schedule utilization from 82% to 93% by monitoring cancellation trends and implementing proactive waitlist outreach.
  • Created onboarding checklists and daily huddle routines that shortened new employee ramp-up time by approximately three weeks.
  • Partnered with billing, clinical, and provider teams to resolve recurring referral issues, decreasing delayed appointments by 21%.
EDUCATION
Colorado State University
Healthcare AdministrationOperations Leadership
Fort Collins, CO
Bachelor of Science in Healthcare Administration
Aug 2012 - May 2016

Completed applied coursework in healthcare operations, organizational leadership, medical office management, and quality improvement.

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