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PROFESSIONAL SUMMARY

Vendor Management Manager with 9+ years of experience leading supplier governance, contract oversight, sourcing support, and performance management for enterprise operations. Skilled at reducing spend, mitigating vendor risk, improving SLA accountability, and partnering with finance, legal, procurement, IT, and business leaders to strengthen vendor value.

KEY ACHIEVEMENTS
Built Enterprise Vendor Governance

Standardized vendor governance across six business units, improving executive visibility into risk, performance, and renewal decisions.

Improved Contract Value

Negotiated multi-year supplier agreements that strengthened pricing protections, service credits, and compliance requirements across critical vendor categories.

Enhanced Cross-Functional Reporting

Created finance-ready vendor reporting that aligned procurement, AP, legal, and operations teams around spend, risk, and performance metrics.

PROFESSIONAL EXPERIENCE
Northern Bridge Financial Services
Chicago, IL
Financial ServicesEnterprise Operations
Vendor Management Manager
Mar 2021 - Present
Vendor GovernanceCost Optimization
  • Managed a portfolio of 85 vendors across technology, professional services, facilities, and operations, overseeing $48M in annual third-party spend.
  • Reduced controllable vendor costs by 14% through renewal negotiations, demand consolidation, pricing benchmarks, and improved contract governance.
  • Implemented quarterly business reviews and scorecards for 30 critical suppliers, increasing SLA compliance from 88% to 96% within one year.
  • Partnered with legal, finance, risk, and procurement to strengthen contract terms, audit readiness, data security requirements, and SOX documentation.
  • Led issue escalation and corrective action plans for underperforming vendors, reducing unresolved service incidents by 37% year over year.
Lakeview Health Partners
Milwaukee, WI
HealthcareShared Services
Senior Vendor Management Analyst
Jul 2016 - Feb 2021
Supplier PerformanceSpend Analysis
  • Supported vendor lifecycle activities for 120 suppliers, including onboarding, risk reviews, performance tracking, renewals, and purchase order alignment.
  • Built monthly spend dashboards in Power BI, improving budget owner visibility into variances, contract expirations, and supplier utilization trends.
  • Coordinated RFP events for revenue cycle, facilities, and IT services, helping stakeholders achieve average savings of 11% per category.
  • Improved vendor master data accuracy by 28% by standardizing intake forms, tax documentation, payment terms, and approval workflows.
  • Collaborated with accounts payable to resolve invoice discrepancies, reducing vendor payment escalations by 32% and improving supplier relationships.
Avatar

Leo Panda

Vendor Management Manager
PROFESSIONAL SKILLS
Vendor Management
Supplier Performance ManagementContract Lifecycle ManagementRFP/RFQ ProcessesService Level AgreementsVendor Scorecards
Procurement & Finance
Strategic SourcingCost ReductionBudget ManagementPurchase-to-PaySpend Analysis
Systems & Compliance
SAP AribaCoupaOracle Procurement CloudPower BISOX Controls
EDUCATION
University of Illinois Urbana-Champaign
FinanceBusiness Analytics
Bachelor of Science in Finance
Champaign, ILAug 2010 - May 2014

Focused on corporate finance, business analytics, and operations management.

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