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Leo Panda

Facilities Operations Manager
SKILLS
Building Systems Operations
Vendor Management
Budget Administration
CMMS Management
Safety & OSHA Compliance
Capital Projects Coordination
EDUCATION
Illinois State University
BusinessOperations
Bachelor of Science in Business Administration
Normal, ILAug 2010 - May 2014

Focus on operations management and organizational leadership.

PROFESSIONAL SUMMARY

Facilities Operations Manager with 9+ years leading building operations, vendor performance, preventive maintenance, and capital planning across Class A office and mixed-use properties. Strong record of controlling operating costs, improving service levels, and maintaining safe, compliant environments for tenants and ownership groups. Experienced with CMMS, budgeting, and cross-functional stakeholder management.

KEY ACHIEVEMENTS
LEED Recertification Support

Helped secure LEED Gold recertification for two occupied office assets through sustainability tracking, documentation control, and operational coordination.

Regional Transition Playbook

Built a site onboarding playbook adopted across eight properties, reducing transition setup time by 30% and improving service consistency.

Audit Compliance Excellence

Maintained 100% compliance across safety, maintenance, and contractor records during three consecutive annual client and regulatory audits.

PROFESSIONAL EXPERIENCE
JLL
Chicago, IL
Commercial Real EstateProperty Services
Facilities Operations Manager
Apr 2020 - Present
Facilities OperationsVendor Management
  • Directed daily operations for a 1.2 million square foot Class A office portfolio, maintaining 99.2% work order completion within SLA across engineering, janitorial, and security teams.
  • Managed $4.8M operating budget, renegotiated service contracts with six vendors, and reduced controllable expenses by 11% while preserving occupant satisfaction scores above 4.6/5.
  • Led preventive maintenance scheduling through CMMS, increasing on-time completion from 82% to 97% and reducing critical equipment downtime by 29% year over year.
  • Partnered with property management and construction teams on tenant improvements totaling $3.2M, delivering 14 projects on schedule with zero recordable safety incidents.
Hines
Chicago, IL
Real Estate InvestmentProperty Management
Assistant Facilities Manager
Jun 2016 - Mar 2020
Building OperationsSafety Compliance
  • Supervised building operations for a 650,000 square foot mixed-use asset, coordinating engineers and vendors to achieve 96% tenant request completion within target timelines.
  • Implemented energy conservation measures including HVAC scheduling and lighting retrofits, lowering annual utility spend by $185K and supporting ENERGY STAR score improvement.
  • Administered procurement, bid reviews, and contract compliance for maintenance services, improving invoice accuracy and shortening vendor onboarding cycle from 21 days to 12.
  • Supported emergency response planning, life safety inspections, and after-hours incidents, helping the property pass annual fire and code reviews without deficiencies.
CERTIFICATIONS
Certified Facility Manager (CFM) - IFMA
May 2023
OSHA 30-Hour General Industry - OSHA
Aug 2022

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