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• Processed an average of 125 tenant documents weekly, maintaining 99% data accuracy across digital and paper records for leasing, billing, and compliance files.
• Coordinated calendars, meeting logistics, and vendor appointments for a 12-person office, helping reduce scheduling conflicts by 30% over one year.
• Managed incoming calls, email inquiries, and front desk traffic, resolving routine requests quickly and improving response turnaround for residents and vendors.
• Prepared invoices, updated payment logs, and reconciled administrative records monthly, supporting on-time submissions and reducing filing errors during internal audits.
• Organized office supply inventory and purchase requests, preventing stock shortages and lowering routine supply spending by 12% through consistent tracking and reordering.

• Entered patient and billing information into internal systems for more than 80 records daily, ensuring timely updates and strong documentation accuracy.
• Filed, scanned, and indexed confidential documents in compliance with office procedures, improving retrieval speed for supervisors and billing specialists.
• Assisted with mail distribution, phone coverage, and appointment confirmations, helping the department maintain smooth workflow during peak reporting periods.
• Created weekly status spreadsheets and updated tracking logs for outstanding claims, supporting follow-up efforts that shortened open-item aging by 18%.
• Supported onboarding paperwork and badge requests for new hires, ensuring complete administrative packets and timely coordination with human resources staff.

Focused on business communication, records management, and office technology for administrative support roles.