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Leo Panda
Human Services Program Assistant
PROFESSIONAL SUMMARY

Detail-oriented Human Services Program Assistant with 4+ years supporting client intake, case documentation, scheduling, and community-based service delivery in nonprofit and healthcare settings. Known for maintaining accurate confidential records, coordinating high-volume workflows, and improving attendance, compliance, and reporting turnaround through organized follow-through and strong customer service.

SKILLS
Client Intake & Eligibility Screening
Case Documentation & Confidential Records
Program Scheduling & Coordination
Microsoft Excel, Word & Outlook
Customer Service & De-escalation
Reporting & Data Entry
PROFESSIONAL EXPERIENCE
Westside Family Services
NonprofitCommunity Services
Denver, CO
Human Services Program Assistant
Client IntakeProgram Coordination
Aug 2022 - Present
  • Processed 35-45 client intake packets weekly, verified eligibility documents, and routed cases to social workers within one business day.
  • Maintained confidential case files in Apricot and SharePoint, reducing missing documentation by 28% through standardized checklists and follow-up reminders.
  • Scheduled appointments, coordinated room and interpreter availability, and supported monthly workshops that averaged 60 attendees with zero last-minute cancellations.
  • Prepared service reports, attendance logs, and referral summaries for grant compliance reviews, helping leadership submit all deadlines on time for 12 consecutive months.
Riverbend Community Health Center
HealthcareSocial Services
Milwaukee, WI
Administrative Assistant, Human Services
Front Desk SupportRecords Management
Jun 2020 - Jul 2022
  • Answered phones, greeted walk-in clients, and triaged inquiries to the correct program team, improving first-contact resolution and reducing lobby wait times by 15%.
  • Entered service data into Microsoft Excel and case management software with 99% accuracy, supporting monthly reporting for housing, food, and benefits programs.
  • Coordinated calendars for four case managers, confirmed follow-ups, and sent reminder calls that increased appointment attendance from 72% to 88%.
  • Assisted with bilingual forms, mailing packets, and file audits, helping the department pass an internal compliance review with no critical findings.
EDUCATION
University of Illinois Chicago
Community ServicesSocial Policy
Chicago, IL
Bachelor of Arts in Sociology
Sep 2016 - May 2020

Focused on community support systems, public service delivery, and human behavior in social contexts.

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