General resume template

• Processed an average of 185 vehicle title and registration transactions monthly while maintaining a 98% first-pass acceptance rate with state DMV offices.
• Reviewed purchase agreements, odometer statements, lienholder information, and tax documents to identify errors before submission and prevent registration delays.
• Coordinated with finance managers, lenders, customers, and out-of-state agencies to resolve title issues within an average of five business days.
• Reduced aged title inventory by 32% in six months by implementing a weekly follow-up log for missing documents and payoff confirmations.
• Maintained accurate records in Dealertrack and CDK, supporting audit readiness and timely reporting for management, accounting, and compliance teams.

• Prepared registration renewals, title applications, duplicate titles, and plate transfers for commercial fleet accounts across Arizona, Nevada, and California.
• Entered vehicle, customer, and lien data into internal systems with 99% accuracy, reducing correction requests from account managers.
• Monitored expiring registrations and temporary permits, helping maintain continuous compliance for more than 1,200 active fleet vehicles.
• Responded to customer inquiries regarding fees, documentation, registration status, and title timelines while meeting same-day response expectations.
• Partnered with accounting to reconcile DMV fees, refunds, and vendor invoices, improving monthly close accuracy for registration-related expenses.

Completed business administration program with emphasis on office procedures, records management, and customer service.