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熊猫简历Deskside Support Technician简历模板，设计感、经典、左右结构风格简历模板，支持自定义板块、自定义颜色、AI润色、技能条、荣誉墙、一键更换模板，专业AI辅助一键优化Deskside Support Technician简历内容，仅需5分钟即可拥有一份精美的Deskside Support Technician简历模板，助力你获得「高薪职位」。
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Leo Panda
Deskside Support Technician
PROFESSIONAL SKILLS
Endpoint Support
Windows 10/11macOS SupportLaptop/Desktop ImagingHardware TroubleshootingPrinter Support
Systems & Tools
Active DirectoryMicrosoft 365IntuneServiceNowRemote Desktop
IT Operations
Ticket TriageSLA ManagementAsset InventoryNew Hire OnboardingExecutive Support
EDUCATION
Austin Community College
Information TechnologyTechnical Support
Associate of Applied Science in Information Technology
Austin, TXAug 2018 - May 2020
Focused on computer support, networking fundamentals, and Windows administration.
PROFESSIONAL SUMMARY
Deskside Support Technician with 4+ years of experience supporting Windows, macOS, Microsoft 365, endpoint hardware, and enterprise ticketing environments. Known for resolving high-volume incidents within SLA, improving onboarding readiness, and delivering clear, professional support to end users, executives, and hybrid teams.
PROFESSIONAL EXPERIENCE
Lone Star Health Partners
Austin, TX
HealthcareMulti-Site Operations
Deskside Support Technician
Jun 2021 - Present
Endpoint SupportServiceNow
- Resolved 35+ weekly deskside and remote support tickets, maintaining 96% SLA compliance across Windows, macOS, Microsoft 365, and printer issues.
- Imaged, configured, and deployed 180+ laptops annually using Intune and standard build checklists, reducing new hire setup time by 30%.
- Administered user accounts, security groups, password resets, and mailbox access in Active Directory and Microsoft 365 for 700 employees.
- Tracked endpoint assets in ServiceNow and performed quarterly audits, improving inventory accuracy from 82% to 97% within two cycles.
Summit Business Solutions
Round Rock, TX
Managed ServicesSmall Business IT
IT Support Technician
Jul 2019 - May 2021
Tier 2 SupportHardware Support
- Provided Tier 1 and Tier 2 support for 40 client offices, troubleshooting desktops, laptops, monitors, docking stations, VPN, and network connectivity.
- Completed workstation refreshes for 220 users during a Windows 10 migration, meeting project deadlines with fewer than 2% rework incidents.
- Documented recurring fixes and standard operating procedures in the knowledge base, reducing repeat escalations by 18% over six months.
- Coordinated hardware repairs, warranty claims, and replacement devices with vendors, decreasing average device downtime from three days to one day.
CERTIFICATIONS
CompTIA A+ - CompTIA
Apr 2024
Active credential.
Microsoft 365 Certified: Fundamentals - Microsoft
Oct 2023
Active credential.
Leo Panda
Deskside Support Technician
PROFESSIONAL SKILLS
Endpoint Support
Windows 10/11macOS SupportLaptop/Desktop ImagingHardware TroubleshootingPrinter Support
Systems & Tools
Active DirectoryMicrosoft 365IntuneServiceNowRemote Desktop
IT Operations
Ticket TriageSLA ManagementAsset InventoryNew Hire OnboardingExecutive Support
EDUCATION
Austin Community College
Information TechnologyTechnical Support
Associate of Applied Science in Information Technology
Austin, TXAug 2018 - May 2020
Focused on computer support, networking fundamentals, and Windows administration.
PROFESSIONAL SUMMARY
Deskside Support Technician with 4+ years of experience supporting Windows, macOS, Microsoft 365, endpoint hardware, and enterprise ticketing environments. Known for resolving high-volume incidents within SLA, improving onboarding readiness, and delivering clear, professional support to end users, executives, and hybrid teams.
PROFESSIONAL EXPERIENCE
Lone Star Health Partners
Austin, TX
HealthcareMulti-Site Operations
Deskside Support Technician
Jun 2021 - Present
Endpoint SupportServiceNow
- Resolved 35+ weekly deskside and remote support tickets, maintaining 96% SLA compliance across Windows, macOS, Microsoft 365, and printer issues.
- Imaged, configured, and deployed 180+ laptops annually using Intune and standard build checklists, reducing new hire setup time by 30%.
- Administered user accounts, security groups, password resets, and mailbox access in Active Directory and Microsoft 365 for 700 employees.
- Tracked endpoint assets in ServiceNow and performed quarterly audits, improving inventory accuracy from 82% to 97% within two cycles.
Summit Business Solutions
Round Rock, TX
Managed ServicesSmall Business IT
IT Support Technician
Jul 2019 - May 2021
Tier 2 SupportHardware Support
- Provided Tier 1 and Tier 2 support for 40 client offices, troubleshooting desktops, laptops, monitors, docking stations, VPN, and network connectivity.
- Completed workstation refreshes for 220 users during a Windows 10 migration, meeting project deadlines with fewer than 2% rework incidents.
- Documented recurring fixes and standard operating procedures in the knowledge base, reducing repeat escalations by 18% over six months.
- Coordinated hardware repairs, warranty claims, and replacement devices with vendors, decreasing average device downtime from three days to one day.
CERTIFICATIONS
CompTIA A+ - CompTIA
Apr 2024
Active credential.
Microsoft 365 Certified: Fundamentals - Microsoft
Oct 2023
Active credential.
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