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Leo Panda
EMR Implementation Manager
PROFESSIONAL SKILLS
EMR Implementation
Epic ImplementationCerner ConversionWorkflow OptimizationClinical Documentation
Program Management
Stakeholder ManagementChange ManagementGo-Live PlanningRisk Mitigation
Healthcare Operations
HIPAA ComplianceRevenue CycleProvider TrainingUAT Coordination
EDUCATION
University of Illinois Chicago
Healthcare AdministrationHealth Systems
Master of Health Administration
Chicago, ILAug 2015 - May 2017
Focused on healthcare operations, quality improvement, and health information systems.
University of Wisconsin-Madison
HIMClinical Data
Bachelor of Science in Health Information Management
Madison, WISep 2009 - May 2013
Completed AHIMA-aligned training in clinical data, privacy, and healthcare technology.
PROFESSIONAL SUMMARY
EMR Implementation Manager with 9 years of healthcare technology experience leading Epic and Cerner deployments across ambulatory, acute care, and revenue cycle settings. Skilled in project governance, workflow redesign, stakeholder alignment, training strategy, and go-live stabilization. Known for reducing implementation risk while improving provider adoption, documentation quality, and operational readiness.
PROFESSIONAL EXPERIENCE
NorthLake Health System
Chicago, IL
Integrated Delivery NetworkEpic Environment
EMR Implementation Manager
Sep 2021 - Present
Program LeadershipEpic Implementation
- Lead EMR implementation programs across 6 hospitals and 55 clinics, managing scope, budget, timelines, and executive reporting for enterprise stakeholders.
- Built a cross-functional governance model that reduced implementation decision cycle time by 24% and improved milestone adherence across clinical workstreams.
- Coordinated workflow validation, UAT, training, and go-live support for 3,200 users, achieving 97% readiness completion before activation.
- Partnered with compliance and security teams to resolve HIPAA, access, and audit concerns before launch, preventing critical go-live delays.
Great Lakes Medical Group
Milwaukee, WI
Multispecialty PracticeHealthcare IT
Senior EMR Implementation Analyst
Jun 2017 - Aug 2021
Workflow OptimizationChange Management
- Managed EMR optimization projects for 28 ambulatory sites, translating clinical needs into build requirements, testing plans, and adoption roadmaps.
- Improved provider documentation efficiency by 19% by standardizing templates, order sets, and specialty workflows in collaboration with physician champions.
- Led change impact assessments and communication plans for quarterly releases, reducing user-reported disruption by 27% year over year.
- Developed implementation scorecards covering training, defects, access readiness, and operational adoption, giving leaders clear visibility into launch risks.
SELECTED PROJECTS
Ambulatory Epic Go-Live Readiness Program
Oct 2023 - Mar 2024
Implementation Lead
- Directed integrated readiness planning for 42 outpatient clinics, aligning build validation, training, device testing, and cutover milestones across five workstreams.
- Increased provider training completion from 82% to 98% before go-live by implementing role-based dashboards and weekly escalation reviews.
- Reduced post-live high-priority tickets by 31% during the first month through enhanced super-user rounding and command center triage.
Cerner-to-Epic Data Conversion and Workflow Alignment
Feb 2021 - Aug 2021
Project Manager
- Managed conversion planning for 1.4 million patient records, partnering with clinical, revenue cycle, and IT teams to validate migrated data.
- Improved registration and charge capture workflows by eliminating 18 redundant handoffs and standardizing exception handling across four hospital departments.
CERTIFICATIONS
Project Management Professional (PMP) - Project Management Institute
May 2023
EpicCare Ambulatory Certification - Epic
Oct 2022
Leo Panda
EMR Implementation Manager
PROFESSIONAL SKILLS
EMR Implementation
Epic ImplementationCerner ConversionWorkflow OptimizationClinical Documentation
Program Management
Stakeholder ManagementChange ManagementGo-Live PlanningRisk Mitigation
Healthcare Operations
HIPAA ComplianceRevenue CycleProvider TrainingUAT Coordination
EDUCATION
University of Illinois Chicago
Healthcare AdministrationHealth Systems
Master of Health Administration
Chicago, ILAug 2015 - May 2017
Focused on healthcare operations, quality improvement, and health information systems.
University of Wisconsin-Madison
HIMClinical Data
Bachelor of Science in Health Information Management
Madison, WISep 2009 - May 2013
Completed AHIMA-aligned training in clinical data, privacy, and healthcare technology.
PROFESSIONAL SUMMARY
EMR Implementation Manager with 9 years of healthcare technology experience leading Epic and Cerner deployments across ambulatory, acute care, and revenue cycle settings. Skilled in project governance, workflow redesign, stakeholder alignment, training strategy, and go-live stabilization. Known for reducing implementation risk while improving provider adoption, documentation quality, and operational readiness.
PROFESSIONAL EXPERIENCE
NorthLake Health System
Chicago, IL
Integrated Delivery NetworkEpic Environment
EMR Implementation Manager
Sep 2021 - Present
Program LeadershipEpic Implementation
- Lead EMR implementation programs across 6 hospitals and 55 clinics, managing scope, budget, timelines, and executive reporting for enterprise stakeholders.
- Built a cross-functional governance model that reduced implementation decision cycle time by 24% and improved milestone adherence across clinical workstreams.
- Coordinated workflow validation, UAT, training, and go-live support for 3,200 users, achieving 97% readiness completion before activation.
- Partnered with compliance and security teams to resolve HIPAA, access, and audit concerns before launch, preventing critical go-live delays.
Great Lakes Medical Group
Milwaukee, WI
Multispecialty PracticeHealthcare IT
Senior EMR Implementation Analyst
Jun 2017 - Aug 2021
Workflow OptimizationChange Management
- Managed EMR optimization projects for 28 ambulatory sites, translating clinical needs into build requirements, testing plans, and adoption roadmaps.
- Improved provider documentation efficiency by 19% by standardizing templates, order sets, and specialty workflows in collaboration with physician champions.
- Led change impact assessments and communication plans for quarterly releases, reducing user-reported disruption by 27% year over year.
- Developed implementation scorecards covering training, defects, access readiness, and operational adoption, giving leaders clear visibility into launch risks.
SELECTED PROJECTS
Ambulatory Epic Go-Live Readiness Program
Oct 2023 - Mar 2024
Implementation Lead
- Directed integrated readiness planning for 42 outpatient clinics, aligning build validation, training, device testing, and cutover milestones across five workstreams.
- Increased provider training completion from 82% to 98% before go-live by implementing role-based dashboards and weekly escalation reviews.
- Reduced post-live high-priority tickets by 31% during the first month through enhanced super-user rounding and command center triage.
Cerner-to-Epic Data Conversion and Workflow Alignment
Feb 2021 - Aug 2021
Project Manager
- Managed conversion planning for 1.4 million patient records, partnering with clinical, revenue cycle, and IT teams to validate migrated data.
- Improved registration and charge capture workflows by eliminating 18 redundant handoffs and standardizing exception handling across four hospital departments.
CERTIFICATIONS
Project Management Professional (PMP) - Project Management Institute
May 2023
EpicCare Ambulatory Certification - Epic
Oct 2022
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