General resume template
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Leo Panda
Property General Manager
PROFESSIONAL SUMMARY
Property General Manager with 9+ years of experience leading multifamily and mixed-use communities across leasing, operations, budgeting, maintenance, and resident relations. Proven record improving occupancy, NOI, service response times, and resident satisfaction while managing teams, vendors, compliance requirements, and multimillion-dollar operating budgets.
SKILLS
Property Operations Management
Budgeting & NOI Optimization
Leasing Strategy
Team Leadership
Vendor & Contract Management
Resident Relations
Yardi Voyager
Fair Housing Compliance
Financial Reporting
PROFESSIONAL EXPERIENCE
Greystone Residential Group
Multifamily HousingMixed-Use Assets
Austin, TX
Property General Manager
Operations LeadershipAsset Performance
Apr 2021 - Present
- Direct daily operations for a 286-unit mixed-use property, maintaining 96% occupancy and improving renewal rates by 11% within twelve months.
- Manage a $7.8M annual operating budget, reducing controllable expenses 8% through vendor rebids, utility audits, and preventive maintenance planning.
- Lead 18 leasing, maintenance, and concierge employees, cutting average work-order completion time from 42 hours to 24 hours.
- Resolved escalated resident issues and compliance findings, increasing resident satisfaction scores from 4.1 to 4.6 across quarterly surveys.
Summit Ridge Communities
Residential Property ManagementClass A Communities
Dallas, TX
Assistant Property Manager
Leasing ManagementResident Services
Aug 2017 - Mar 2021
- Oversaw leasing performance for a 412-unit garden-style community, raising physical occupancy from 91% to 97% in nine months.
- Supervised seven team members and coordinated contractors, achieving 94% on-time completion for make-readies during peak leasing season cycles.
- Prepared monthly owner reports using Yardi and Excel, explaining revenue variance, delinquency trends, capital needs, and leasing pipeline risks.
- Reduced delinquency by 23% through structured collection outreach, payment-plan tracking, and weekly collaboration with regional leadership and counsel.
CERTIFICATIONS
Certified Property Manager Candidate - Institute of Real Estate Management
May 2023
Certified Apartment Manager - National Apartment Association Education Institute
Feb 2022
EDUCATION
Texas State University
Business AdministrationReal Estate Operations
San Marcos, TX
Bachelor of Business Administration
Aug 2012 - May 2016
Completed business administration program with emphasis in real estate finance and operations.
Leo Panda
Property General Manager
PROFESSIONAL SUMMARY
Property General Manager with 9+ years of experience leading multifamily and mixed-use communities across leasing, operations, budgeting, maintenance, and resident relations. Proven record improving occupancy, NOI, service response times, and resident satisfaction while managing teams, vendors, compliance requirements, and multimillion-dollar operating budgets.
SKILLS
Property Operations Management
Budgeting & NOI Optimization
Leasing Strategy
Team Leadership
Vendor & Contract Management
Resident Relations
Yardi Voyager
Fair Housing Compliance
Financial Reporting
PROFESSIONAL EXPERIENCE
Greystone Residential Group
Multifamily HousingMixed-Use Assets
Austin, TX
Property General Manager
Operations LeadershipAsset Performance
Apr 2021 - Present
- Direct daily operations for a 286-unit mixed-use property, maintaining 96% occupancy and improving renewal rates by 11% within twelve months.
- Manage a $7.8M annual operating budget, reducing controllable expenses 8% through vendor rebids, utility audits, and preventive maintenance planning.
- Lead 18 leasing, maintenance, and concierge employees, cutting average work-order completion time from 42 hours to 24 hours.
- Resolved escalated resident issues and compliance findings, increasing resident satisfaction scores from 4.1 to 4.6 across quarterly surveys.
Summit Ridge Communities
Residential Property ManagementClass A Communities
Dallas, TX
Assistant Property Manager
Leasing ManagementResident Services
Aug 2017 - Mar 2021
- Oversaw leasing performance for a 412-unit garden-style community, raising physical occupancy from 91% to 97% in nine months.
- Supervised seven team members and coordinated contractors, achieving 94% on-time completion for make-readies during peak leasing season cycles.
- Prepared monthly owner reports using Yardi and Excel, explaining revenue variance, delinquency trends, capital needs, and leasing pipeline risks.
- Reduced delinquency by 23% through structured collection outreach, payment-plan tracking, and weekly collaboration with regional leadership and counsel.
CERTIFICATIONS
Certified Property Manager Candidate - Institute of Real Estate Management
May 2023
Certified Apartment Manager - National Apartment Association Education Institute
Feb 2022
EDUCATION
Texas State University
Business AdministrationReal Estate Operations
San Marcos, TX
Bachelor of Business Administration
Aug 2012 - May 2016
Completed business administration program with emphasis in real estate finance and operations.
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