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Focused on small business management, accounting, and organizational leadership.
Franchise Owner with 10 years of experience leading high-volume retail food service operations, P&L ownership, staffing, compliance, and local marketing. Known for improving profitability, customer experience, and employee retention through disciplined operations and hands-on leadership.
Recognized by franchisor leadership for maintaining top-quartile customer satisfaction across regional owner-operators.
Built repeatable operating routines that supported consistent labor planning, cash control, and brand audit readiness.
Developed a local business network of schools, nonprofits, and neighboring retailers to strengthen referral traffic.
- Owned daily operations for a franchised cafe generating $1.4M in annual revenue while maintaining brand standards, food safety, and service consistency.
- Improved gross margin by 8% within 18 months through tighter inventory controls, vendor negotiations, waste tracking, and weekly cost reviews.
- Led recruiting, onboarding, scheduling, and performance coaching for 22 employees, reducing annual turnover from 68% to 41%.
- Increased average monthly transactions by 17% through school partnerships, neighborhood promotions, loyalty campaigns, and local digital advertising.
- Maintained 96% average franchisor audit score by standardizing opening checklists, cash handling procedures, cleanliness routines, and manager accountability.
- Managed operations for two franchised restaurant locations with combined annual sales of $2.1M and responsibility for staffing, compliance, and profitability.
- Raised mystery shop scores from 82% to 94% by retraining shift leads on service standards, speed of service, and issue resolution.
- Reduced controllable labor costs by 5% through demand-based scheduling, cross-training, and tighter manager oversight during peak traffic periods.
- Partnered with the owner on weekly financial reviews, identifying pricing, discounting, and purchasing actions that improved store-level EBITDA.
Focused on small business management, accounting, and organizational leadership.
Franchise Owner with 10 years of experience leading high-volume retail food service operations, P&L ownership, staffing, compliance, and local marketing. Known for improving profitability, customer experience, and employee retention through disciplined operations and hands-on leadership.
Recognized by franchisor leadership for maintaining top-quartile customer satisfaction across regional owner-operators.
Built repeatable operating routines that supported consistent labor planning, cash control, and brand audit readiness.
Developed a local business network of schools, nonprofits, and neighboring retailers to strengthen referral traffic.
- Owned daily operations for a franchised cafe generating $1.4M in annual revenue while maintaining brand standards, food safety, and service consistency.
- Improved gross margin by 8% within 18 months through tighter inventory controls, vendor negotiations, waste tracking, and weekly cost reviews.
- Led recruiting, onboarding, scheduling, and performance coaching for 22 employees, reducing annual turnover from 68% to 41%.
- Increased average monthly transactions by 17% through school partnerships, neighborhood promotions, loyalty campaigns, and local digital advertising.
- Maintained 96% average franchisor audit score by standardizing opening checklists, cash handling procedures, cleanliness routines, and manager accountability.
- Managed operations for two franchised restaurant locations with combined annual sales of $2.1M and responsibility for staffing, compliance, and profitability.
- Raised mystery shop scores from 82% to 94% by retraining shift leads on service standards, speed of service, and issue resolution.
- Reduced controllable labor costs by 5% through demand-based scheduling, cross-training, and tighter manager oversight during peak traffic periods.
- Partnered with the owner on weekly financial reviews, identifying pricing, discounting, and purchasing actions that improved store-level EBITDA.
