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More>Coco Panda
Focused on healthcare finance, operations management, and quality improvement in outpatient care settings.
Completed clinical and leadership training supporting patient-centered care, team coordination, and ambulatory nursing practice.
Ambulatory Clinic Manager with 9+ years of outpatient healthcare leadership experience overseeing clinic operations, staff performance, patient access, and regulatory compliance. Proven success improving throughput, reducing no-shows, and strengthening revenue cycle results across multispecialty settings. Skilled in Epic EHR, physician partnership, KPI management, and workflow optimization.
Led one clinic to a systemwide top-three patient satisfaction ranking for two consecutive quarters through service recovery training and front-desk workflow standardization.
Supported opening of a new primary care site on schedule, achieving 92% provider template utilization within the first 90 days.
Built a monthly compliance rounding process that helped sustain zero high-risk findings across four internal ambulatory operational audits.
- Direct daily operations for a multispecialty ambulatory clinic with 28 staff and 12 providers, supporting more than 2,100 monthly visits while maintaining service standards.
- Improved patient access by redesigning scheduling templates and registration workflows, reducing average appointment lead time by 18% and lowering no-show rates by 14%.
- Managed labor, supplies, and throughput metrics against budget targets, holding overtime below 2.5% and improving monthly operating margin by 9% year over year.
- Partner with physicians, nursing leaders, and revenue cycle teams to strengthen charge capture accuracy, contributing to a 16% reduction in claim edits.
- Oversaw hiring, onboarding, and coaching for clinical and administrative staff, increasing annual retention from 78% to 89% within two review cycles.
- Supervised front office and clinical support operations for a busy primary care practice, coordinating 16 employees and approximately 1,500 patient visits each month.
- Standardized referral and prior authorization tracking processes, decreasing turnaround time by 22% and improving specialist appointment completion for high-risk patients.
- Monitored daily dashboards for scheduling, wait times, and documentation completeness, helping reduce average patient cycle time by 11 minutes over 12 months.
- Supported provider productivity and quality goals by maintaining staffing coverage, resolving patient escalations, and improving same-day appointment utilization from 71% to 84%.
Coco Panda
Focused on healthcare finance, operations management, and quality improvement in outpatient care settings.
Completed clinical and leadership training supporting patient-centered care, team coordination, and ambulatory nursing practice.
Ambulatory Clinic Manager with 9+ years of outpatient healthcare leadership experience overseeing clinic operations, staff performance, patient access, and regulatory compliance. Proven success improving throughput, reducing no-shows, and strengthening revenue cycle results across multispecialty settings. Skilled in Epic EHR, physician partnership, KPI management, and workflow optimization.
Led one clinic to a systemwide top-three patient satisfaction ranking for two consecutive quarters through service recovery training and front-desk workflow standardization.
Supported opening of a new primary care site on schedule, achieving 92% provider template utilization within the first 90 days.
Built a monthly compliance rounding process that helped sustain zero high-risk findings across four internal ambulatory operational audits.
- Direct daily operations for a multispecialty ambulatory clinic with 28 staff and 12 providers, supporting more than 2,100 monthly visits while maintaining service standards.
- Improved patient access by redesigning scheduling templates and registration workflows, reducing average appointment lead time by 18% and lowering no-show rates by 14%.
- Managed labor, supplies, and throughput metrics against budget targets, holding overtime below 2.5% and improving monthly operating margin by 9% year over year.
- Partner with physicians, nursing leaders, and revenue cycle teams to strengthen charge capture accuracy, contributing to a 16% reduction in claim edits.
- Oversaw hiring, onboarding, and coaching for clinical and administrative staff, increasing annual retention from 78% to 89% within two review cycles.
- Supervised front office and clinical support operations for a busy primary care practice, coordinating 16 employees and approximately 1,500 patient visits each month.
- Standardized referral and prior authorization tracking processes, decreasing turnaround time by 22% and improving specialist appointment completion for high-risk patients.
- Monitored daily dashboards for scheduling, wait times, and documentation completeness, helping reduce average patient cycle time by 11 minutes over 12 months.
- Supported provider productivity and quality goals by maintaining staffing coverage, resolving patient escalations, and improving same-day appointment utilization from 71% to 84%.
