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Coco Panda
Toxicology Laboratory Director
PROFESSIONAL SUMMARY
Toxicology Laboratory Director with 12+ years leading CLIA, CAP, and state-regulated clinical and forensic toxicology operations. Expert in LC-MS/MS, GC-MS, assay validation, quality systems, and cross-functional laboratory leadership. Proven record improving turnaround time, inspection readiness, productivity, and patient-impacting reporting accuracy.
PROFESSIONAL SKILLS
Laboratory Leadership & Operations
CLIA Laboratory DirectionCAP AccreditationBudget ManagementStaff DevelopmentWorkflow Optimization
Toxicology & Analytical Methods
Clinical ToxicologyForensic ToxicologyLC-MS/MSGC-MSImmunoassay Screening
Quality, Compliance & Reporting
Quality Management SystemsProficiency TestingCorrective and Preventive ActionsSOP GovernanceChain of Custody
CERTIFICATIONS
Diplomate of the American Board of Toxicology - American Board of Toxicology
Jun 2023
DABT
Diplomate in Toxicological Chemistry - American Board of Clinical Chemistry
Oct 2021
DABCC-TC
PROFESSIONAL EXPERIENCE
Carolina Diagnostic Sciences
Clinical LaboratoryToxicology Testing
Research Triangle Park, NC
Toxicology Laboratory Director
Laboratory LeadershipCLIA Compliance
Aug 2020 - Present
- Direct a 42-member CLIA-certified toxicology laboratory processing 18,000 monthly specimens while sustaining 99.6% on-time reporting for hospital and employer clients.
- Reduced confirmatory testing turnaround time from 72 to 38 hours by redesigning LC-MS/MS workflows and cross-training senior technologists across shifts.
- Led CAP, CLIA, and state inspections with zero condition-level findings, closing minor observations within 10 business days consistently.
- Implemented toxicology quality indicators and corrective-action governance, decreasing specimen rejection rates 31% and analytical reruns 24% within one year.
Southeastern Reference Laboratories
Reference LaboratoryHealthcare Diagnostics
Atlanta, GA
Toxicology Laboratory Manager
Method ValidationQuality Systems
May 2015 - Jul 2020
- Managed 26 laboratory staff across screening, confirmation, accessioning, and reporting operations, achieving 15% productivity gains without increasing overtime.
- Validated 12 LC-MS/MS and GC-MS assays for opioids, benzodiazepines, stimulants, and emerging drugs, meeting FDA and CAP documentation expectations.
- Partnered with medical directors and client services to resolve complex toxicology interpretations, improving physician satisfaction scores from 84% to 93%.
- Built competency, proficiency testing, and continuing education programs that maintained 100% analyst compliance across three consecutive accreditation cycles.
EDUCATION
University of North Carolina at Chapel Hill
ToxicologyResearch University
Chapel Hill, NC
Doctor of Philosophy in Toxicology
Aug 2007 - May 2012
Dissertation focused on analytical toxicology methods and drug metabolism.
University of Georgia
ChemistryAnalytical Science
Athens, GA
Bachelor of Science in Chemistry
Aug 2003 - May 2007
Graduated with honors; completed laboratory-intensive analytical chemistry training.
Coco Panda
Toxicology Laboratory Director
PROFESSIONAL SUMMARY
Toxicology Laboratory Director with 12+ years leading CLIA, CAP, and state-regulated clinical and forensic toxicology operations. Expert in LC-MS/MS, GC-MS, assay validation, quality systems, and cross-functional laboratory leadership. Proven record improving turnaround time, inspection readiness, productivity, and patient-impacting reporting accuracy.
PROFESSIONAL SKILLS
Laboratory Leadership & Operations
CLIA Laboratory DirectionCAP AccreditationBudget ManagementStaff DevelopmentWorkflow Optimization
Toxicology & Analytical Methods
Clinical ToxicologyForensic ToxicologyLC-MS/MSGC-MSImmunoassay Screening
Quality, Compliance & Reporting
Quality Management SystemsProficiency TestingCorrective and Preventive ActionsSOP GovernanceChain of Custody
CERTIFICATIONS
Diplomate of the American Board of Toxicology - American Board of Toxicology
Jun 2023
DABT
Diplomate in Toxicological Chemistry - American Board of Clinical Chemistry
Oct 2021
DABCC-TC
PROFESSIONAL EXPERIENCE
Carolina Diagnostic Sciences
Clinical LaboratoryToxicology Testing
Research Triangle Park, NC
Toxicology Laboratory Director
Laboratory LeadershipCLIA Compliance
Aug 2020 - Present
- Direct a 42-member CLIA-certified toxicology laboratory processing 18,000 monthly specimens while sustaining 99.6% on-time reporting for hospital and employer clients.
- Reduced confirmatory testing turnaround time from 72 to 38 hours by redesigning LC-MS/MS workflows and cross-training senior technologists across shifts.
- Led CAP, CLIA, and state inspections with zero condition-level findings, closing minor observations within 10 business days consistently.
- Implemented toxicology quality indicators and corrective-action governance, decreasing specimen rejection rates 31% and analytical reruns 24% within one year.
Southeastern Reference Laboratories
Reference LaboratoryHealthcare Diagnostics
Atlanta, GA
Toxicology Laboratory Manager
Method ValidationQuality Systems
May 2015 - Jul 2020
- Managed 26 laboratory staff across screening, confirmation, accessioning, and reporting operations, achieving 15% productivity gains without increasing overtime.
- Validated 12 LC-MS/MS and GC-MS assays for opioids, benzodiazepines, stimulants, and emerging drugs, meeting FDA and CAP documentation expectations.
- Partnered with medical directors and client services to resolve complex toxicology interpretations, improving physician satisfaction scores from 84% to 93%.
- Built competency, proficiency testing, and continuing education programs that maintained 100% analyst compliance across three consecutive accreditation cycles.
EDUCATION
University of North Carolina at Chapel Hill
ToxicologyResearch University
Chapel Hill, NC
Doctor of Philosophy in Toxicology
Aug 2007 - May 2012
Dissertation focused on analytical toxicology methods and drug metabolism.
University of Georgia
ChemistryAnalytical Science
Athens, GA
Bachelor of Science in Chemistry
Aug 2003 - May 2007
Graduated with honors; completed laboratory-intensive analytical chemistry training.
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