General resume template

• Managed daily operations for a 286-unit Class B multifamily community, increasing physical occupancy from 91% to 96% within 12 months through leasing oversight and retention initiatives.
• Led a team of 6 leasing, maintenance, and administrative employees, improving work order completion time by 22% and raising resident satisfaction survey scores.
• Administered a $1.9M operating budget, controlled expenses within 2% of plan, and reduced delinquency from 4.8% to 2.9% year over year.
• Negotiated and monitored vendor contracts for landscaping, HVAC, plumbing, and turnover services, generating annual savings of $48,000 while maintaining service-level expectations.
• Ensured compliance with Fair Housing, lease enforcement, inspections, and reporting requirements, completing two successful ownership audits with no material findings.

• Supervised leasing and resident services for a 198-unit garden-style community, helping increase lease renewal rate from 51% to 61% over 18 months.
• Coordinated rent collections, notices, and payment plans, reducing aged receivables above 30 days by 27% through consistent follow-up and documentation.
• Partnered with maintenance leadership on unit turns and preventive schedules, shortening average make-ready time from 12 days to 8 days.
• Supported annual budgeting, variance reporting, and occupancy forecasting, contributing to a 7% improvement in net operating income during 2020.
• Conducted move-in, move-out, and delinquency reviews while maintaining accurate Yardi records, lease files, and compliance documentation for management reporting.

Concentration in Management; focused on operations, finance, and customer service applicable to residential property management.