General resume template

• Coordinated daily front-office operations for a six-provider practice, managing 80+ patient appointments per day while maintaining accurate schedules and minimizing provider downtime.
• Verified insurance eligibility, benefits, and referrals before visits, reducing same-day claim issues by 22% and improving patient check-in efficiency across morning and afternoon shifts.
• Maintained patient records in eClinicalWorks, updated demographics, scanned clinical documents, and corrected registration errors, improving chart accuracy and reducing duplicate records.
• Handled high-volume inbound calls, appointment reminders, and rescheduling requests, helping lower no-show rates by 15% over a 12-month period.
• Supported copay collection and balance communication at check-in and check-out, contributing to timely payment capture and a more consistent patient financial experience.

• Assisted with registration, appointment intake, and medical records requests for a busy orthopedic office serving 60+ patients daily across consultation and follow-up visits.
• Confirmed demographics, authorizations, and workers' compensation details before appointments, helping decrease front-end documentation delays and supporting faster claim submission turnaround.
• Processed incoming faxes, provider correspondence, and referral documentation, ensuring urgent items were routed correctly and filed within established office timelines.
• Trained two new reception staff on phone etiquette, scheduling workflows, and HIPAA-compliant intake procedures, improving onboarding consistency and service quality.
• Resolved patient questions regarding visit preparation, forms, and payment expectations, contributing to stronger satisfaction scores and fewer escalated front-desk complaints.

Focused on medical office operations, healthcare communication, and administrative support in outpatient care settings.