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More>Transforming expertise into professional impact.
Coco Panda
Compassionate Patient Navigator with 6+ years of experience coordinating care, resolving access barriers, and supporting diverse patient populations across outpatient and community health settings. Skilled in referrals, insurance navigation, Epic documentation, and community resource linkage. Known for improving appointment adherence, reducing delays, and delivering patient-centered support in fast-paced healthcare environments.
- Guided an average of 85 high-risk patients monthly through oncology, primary care, and specialty referrals, improving completed appointment rates from 68% to 84%.
- Assessed insurance, transportation, and social service barriers, then coordinated community resources and interpreter support, reducing documented care delays by 27% year over year.
- Educated patients on treatment plans, consent requirements, and follow-up expectations, helping raise adherence to post-discharge care instructions to 91%.
- Documented encounters in Epic, tracked referral statuses, and partnered with nurses, social workers, and physicians to close care gaps within target timelines.
- Managed intake and benefit verification for 70+ patients weekly, ensuring timely authorizations for imaging, specialist visits, and outpatient procedures across Medicaid and commercial plans.
- Scheduled follow-up appointments, arranged medical transportation, and resolved registration issues, contributing to a 22% reduction in no-show rates within 12 months.
- Collaborated with case managers and financial counselors to connect uninsured patients with charity programs, supporting access to essential services for 150+ individuals annually.
Focused on healthcare operations, patient services, and care delivery systems.
Transforming expertise into professional impact.
Coco Panda
Compassionate Patient Navigator with 6+ years of experience coordinating care, resolving access barriers, and supporting diverse patient populations across outpatient and community health settings. Skilled in referrals, insurance navigation, Epic documentation, and community resource linkage. Known for improving appointment adherence, reducing delays, and delivering patient-centered support in fast-paced healthcare environments.
- Guided an average of 85 high-risk patients monthly through oncology, primary care, and specialty referrals, improving completed appointment rates from 68% to 84%.
- Assessed insurance, transportation, and social service barriers, then coordinated community resources and interpreter support, reducing documented care delays by 27% year over year.
- Educated patients on treatment plans, consent requirements, and follow-up expectations, helping raise adherence to post-discharge care instructions to 91%.
- Documented encounters in Epic, tracked referral statuses, and partnered with nurses, social workers, and physicians to close care gaps within target timelines.
- Managed intake and benefit verification for 70+ patients weekly, ensuring timely authorizations for imaging, specialist visits, and outpatient procedures across Medicaid and commercial plans.
- Scheduled follow-up appointments, arranged medical transportation, and resolved registration issues, contributing to a 22% reduction in no-show rates within 12 months.
- Collaborated with case managers and financial counselors to connect uninsured patients with charity programs, supporting access to essential services for 150+ individuals annually.
Focused on healthcare operations, patient services, and care delivery systems.
