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Property Leasing Manager with 8+ years of experience driving occupancy, resident retention, and revenue performance across Class A and B multifamily communities. Strong background in lease administration, team coaching, fair housing compliance, and CRM performance tracking. Increased average occupancy to 96% while improving renewal conversion and reducing delinquency through disciplined follow-up and market-driven leasing strategies.
- Led leasing operations for a 342-unit multifamily community, raising average occupancy from 91.8% to 96.4% within 11 months through targeted outreach and pricing adjustments.
- Managed and coached a team of 4 leasing professionals, improving lead-to-lease conversion by 18% and reducing average response time to new inquiries.
- Oversaw lease renewals, resident notices, and application screening, increasing renewal rate from 52% to 61% while maintaining full fair housing compliance.
- Partnered with regional management on weekly market surveys and revenue recommendations, supporting rent growth of 6.2% without increasing resident turnover.
- Reduced delinquency by 14% year over year by strengthening move-in qualification reviews, payment follow-up processes, and resident communication standards.
- Managed daily leasing activity for a 268-unit apartment community, maintaining average occupancy above 95% across eight consecutive quarters in a competitive submarket.
- Conducted prospect tours, application reviews, and lease execution, generating 32 signed leases in the strongest quarter through consistent pipeline follow-up.
- Coordinated resident events and renewal campaigns that improved resident satisfaction scores by 12% and supported a 9-point increase in renewals.
- Maintained accurate records in Yardi and CRM platforms, ensuring timely reporting, compliant documentation, and smooth handoffs between leasing and maintenance teams.
Certified Apartment Manager credential.
Fair Housing compliance certification.
University of North Texas; emphasis in marketing and business operations.
Property Leasing Manager with 8+ years of experience driving occupancy, resident retention, and revenue performance across Class A and B multifamily communities. Strong background in lease administration, team coaching, fair housing compliance, and CRM performance tracking. Increased average occupancy to 96% while improving renewal conversion and reducing delinquency through disciplined follow-up and market-driven leasing strategies.
- Led leasing operations for a 342-unit multifamily community, raising average occupancy from 91.8% to 96.4% within 11 months through targeted outreach and pricing adjustments.
- Managed and coached a team of 4 leasing professionals, improving lead-to-lease conversion by 18% and reducing average response time to new inquiries.
- Oversaw lease renewals, resident notices, and application screening, increasing renewal rate from 52% to 61% while maintaining full fair housing compliance.
- Partnered with regional management on weekly market surveys and revenue recommendations, supporting rent growth of 6.2% without increasing resident turnover.
- Reduced delinquency by 14% year over year by strengthening move-in qualification reviews, payment follow-up processes, and resident communication standards.
- Managed daily leasing activity for a 268-unit apartment community, maintaining average occupancy above 95% across eight consecutive quarters in a competitive submarket.
- Conducted prospect tours, application reviews, and lease execution, generating 32 signed leases in the strongest quarter through consistent pipeline follow-up.
- Coordinated resident events and renewal campaigns that improved resident satisfaction scores by 12% and supported a 9-point increase in renewals.
- Maintained accurate records in Yardi and CRM platforms, ensuring timely reporting, compliant documentation, and smooth handoffs between leasing and maintenance teams.
Certified Apartment Manager credential.
Fair Housing compliance certification.
University of North Texas; emphasis in marketing and business operations.
