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More>Coco Panda
Focused on healthcare operations, office administration, patient services, and information management.
Detail-oriented healthcare program assistant with 4+ years of experience supporting outpatient operations, patient scheduling, referral tracking, and administrative coordination. Known for maintaining accurate records, improving workflow turnaround, and delivering professional service to patients, families, and clinical teams. Skilled in EMR systems, Microsoft Office, calendar management, and HIPAA-compliant communication.
- Coordinated daily scheduling for outpatient programs, confirming 40+ appointments per week and reducing no-show rates by 18% through reminder workflows.
- Prepared intake packets, updated EMR records, and routed referrals to clinical staff within 24 hours, improving turnaround time and documentation accuracy.
- Supported program managers with calendar management, meeting minutes, and follow-up tracking for care coordination initiatives across three service lines.
- Responded to patient and family inquiries by phone and email, resolving routine issues and escalating urgent concerns in compliance with privacy standards.
- Processed new patient registrations, verified insurance details, and maintained confidential records for a clinic serving 120+ daily visits.
- Tracked authorizations, referrals, and appointment changes, helping reduce delayed visits and keeping providers aligned with daily schedules and priorities.
- Assisted with supply ordering, document filing, and front-desk coverage, ensuring uninterrupted administrative support during staff absences and peak hours.
- Built Excel trackers for referral status and patient outreach, improving visibility into pending tasks and follow-up completion across the team.
Healthcare administrative support certification.
Clinical safety and emergency response certification.
Coco Panda
Focused on healthcare operations, office administration, patient services, and information management.
Detail-oriented healthcare program assistant with 4+ years of experience supporting outpatient operations, patient scheduling, referral tracking, and administrative coordination. Known for maintaining accurate records, improving workflow turnaround, and delivering professional service to patients, families, and clinical teams. Skilled in EMR systems, Microsoft Office, calendar management, and HIPAA-compliant communication.
- Coordinated daily scheduling for outpatient programs, confirming 40+ appointments per week and reducing no-show rates by 18% through reminder workflows.
- Prepared intake packets, updated EMR records, and routed referrals to clinical staff within 24 hours, improving turnaround time and documentation accuracy.
- Supported program managers with calendar management, meeting minutes, and follow-up tracking for care coordination initiatives across three service lines.
- Responded to patient and family inquiries by phone and email, resolving routine issues and escalating urgent concerns in compliance with privacy standards.
- Processed new patient registrations, verified insurance details, and maintained confidential records for a clinic serving 120+ daily visits.
- Tracked authorizations, referrals, and appointment changes, helping reduce delayed visits and keeping providers aligned with daily schedules and priorities.
- Assisted with supply ordering, document filing, and front-desk coverage, ensuring uninterrupted administrative support during staff absences and peak hours.
- Built Excel trackers for referral status and patient outreach, improving visibility into pending tasks and follow-up completion across the team.
Healthcare administrative support certification.
Clinical safety and emergency response certification.
