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Coco Panda

Windows Systems Administrator
PROFESSIONAL SUMMARY

Windows Systems Administrator with 6+ years of experience supporting enterprise Windows Server, Active Directory, Microsoft 365, VMware, and endpoint environments. Skilled in automation, patching, backups, identity management, and incident resolution, with a record of improving uptime, reducing tickets, and strengthening security compliance.

PROFESSIONAL SKILLS
Windows Infrastructure
Windows Server 2016/2019/2022Active Directory Domain ServicesGroup PolicyDNS/DHCPFile and Print Services
Systems Operations
VMware vSphereMicrosoft 365 AdministrationSCCM/MECMPatch ManagementVeeam Backup
Security and Compliance
Microsoft Entra IDMFA and Conditional AccessEndpoint HardeningVulnerability RemediationDisaster Recovery
PROFESSIONAL EXPERIENCE
Dallas, TX
Meridian Health Partners
HealthcareEnterprise IT
Windows Systems Administrator
Windows ServerActive Directory
Sep 2021 - Present
  • Administer 420 Windows Server 2016/2019 systems across VMware clusters, maintaining 99.9% uptime through proactive patching, monitoring, and capacity planning.
  • Managed Active Directory, Group Policy, DNS, DHCP, and file services for 1,800 users, reducing access tickets 22% within six months.
  • Automated account provisioning, mailbox setup, and server health checks with PowerShell, saving approximately 10 administrator hours per week.
  • Led quarterly vulnerability remediation with security teams, improving patch compliance from 82% to 96% across production Windows infrastructure.
Plano, TX
Northstar Logistics Group
LogisticsMid-Market
Systems Support Administrator
SCCMMicrosoft 365
Jun 2018 - Aug 2021
  • Provided Tier 2/3 support for Windows servers, Microsoft 365, and endpoint issues, resolving 85% of escalations within SLA targets.
  • Maintained SCCM application deployments and Windows updates for 900 endpoints, increasing successful deployment rates from 88% to 97%.
  • Configured backup jobs, restore testing, and disaster recovery documentation using Veeam, supporting recovery objectives for critical business systems.
  • Standardized onboarding hardware images and printer configurations, cutting new-hire workstation setup time from four hours to ninety minutes.
CERTIFICATIONS
Microsoft Certified: Windows Server Hybrid Administrator Associate - Microsoft
Apr 2024
CompTIA Security+ - CompTIA
Aug 2023
EDUCATION
Denton, TX
University of North Texas
Information TechnologySystems Administration
Bachelor of Science in Information Technology
Aug 2014 - May 2018

Focused on systems administration, networking, and information security.

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