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熊猫简历Claims Specialist简历模板,设计感、经典、上下结构风格简历模板,支持自定义板块、自定义颜色、AI润色、技能条、荣誉墙、一键更换模板,专业AI辅助一键优化Claims Specialist简历内容,仅需5分钟即可拥有一份精美的Claims Specialist简历模板,助力你获得「高薪职位」。

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Coco Panda

Claims Specialist
PROFESSIONAL SUMMARY

Claims Specialist with 5+ years of experience reviewing auto, property, and casualty claims for accuracy, coverage, liability, and timely resolution. Skilled in policy interpretation, documentation, vendor coordination, customer communication, and compliance-driven claim handling. Known for reducing cycle time, improving file quality, and supporting fair, accurate settlement outcomes.

SKILLS
Claims Investigation
Claims Adjusting
Customer Service
File Documentation
Compliance
Vendor Coordination
Claims Management Systems
Excel
Case Management
PROFESSIONAL EXPERIENCE
Southwest Mutual Insurance
Insurance CarrierPersonal Lines
Phoenix, AZ
Claims Specialist
Claims ResolutionCoverage Analysis
Mar 2021 - Present
  • Managed an active caseload of 95 auto and property claims, maintaining 96% on-time diary compliance across coverage, liability, and payment milestones.
  • Reviewed policies, loss facts, estimates, and police reports to determine coverage and liability, reducing avoidable escalations by 18% year over year.
  • Negotiated settlements with insureds, claimants, body shops, and vendors, supporting accurate payments while keeping average cycle time under 21 days.
  • Documented claim activity in Guidewire ClaimCenter with complete notes, reserves, and decision rationale, improving internal audit scores from 88% to 96%.
  • Partnered with SIU, underwriting, and legal teams on complex files, identifying potential fraud indicators and supporting compliant claim resolution.
ValleyCare Health Administrators
Healthcare ClaimsThird-Party Administrator
Tempe, AZ
Claims Representative
Claims ProcessingMember Support
Jul 2018 - Feb 2021
  • Processed 120+ medical and disability claim transactions weekly, verifying eligibility, benefits, coding accuracy, and required documentation before payment release.
  • Researched denied and pending claims using EOBs, provider records, and plan documents, improving first-pass resolution rate by 14%.
  • Communicated claim status and appeal requirements to members, providers, and employer groups while maintaining professional service and HIPAA compliance.
  • Identified recurring billing and documentation issues, escalating trends to supervisors and helping reduce duplicate claim submissions by 11%.
EDUCATION
Arizona State University
BusinessRisk Management
Tempe, AZ
Bachelor of Science in Business Administration
Aug 2014 - May 2018

Completed business, communications, and risk management coursework supporting claims operations and customer-focused resolution.

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