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Coco Panda
Account Sales Coordinator
PROFESSIONAL SUMMARY

Detail-oriented Account Sales Coordinator with 5+ years of experience supporting B2B sales teams, managing customer accounts, and improving order-to-delivery accuracy. Skilled in CRM administration, sales reporting, and cross-functional coordination, with a track record of increasing renewal rates, reducing processing errors, and strengthening client satisfaction.

SKILLS
CRM Management
Order Processing
Account Support
Sales Reporting
Microsoft Excel
Cross-Functional Coordination
PROFESSIONAL EXPERIENCE
PrimeEdge Office Solutions
B2B SalesOffice Products
Dallas, TX
Account Sales Coordinator
Sales SupportCRM
Mar 2022 - Present
  • Supported a territory sales team of 8 account executives, managing quotes, contracts, and order tracking for more than 220 active business accounts.
  • Improved order accuracy from 94% to 98% within 10 months by standardizing documentation checks and coordinating closely with operations and customer service teams.
  • Prepared weekly pipeline, renewal, and revenue reports in Salesforce and Excel, helping leadership identify at-risk accounts and improve follow-up consistency by 25%.
  • Resolved customer billing, shipping, and product issues within 24 hours on average, contributing to a 91% client retention rate across assigned accounts.
  • Coordinated onboarding for 35 new commercial clients in 2023, ensuring timely setup, pricing accuracy, and smooth handoff between sales, finance, and fulfillment.
NorthPoint Business Services
Business ServicesMid-Market Accounts
Irving, TX
Sales Operations Coordinator
Account CoordinationReporting
Jun 2019 - Feb 2022
  • Managed administrative and client support activities for 120 mid-market accounts, including renewals, pricing updates, purchase orders, and internal sales documentation.
  • Partnered with account managers to process monthly sales reports and customer activity summaries, reducing reporting turnaround time from two days to one.
  • Maintained customer records in HubSpot with 99% data accuracy, improving lead-to-account visibility and helping the team prioritize high-value follow-up opportunities.
  • Assisted with proposal preparation and contract renewals that contributed to a 14% year-over-year increase in retained recurring revenue for assigned accounts.
EDUCATION
University of North Texas
BusinessMarketing
Denton, TX
Bachelor of Business Administration
Aug 2015 - May 2019

Concentration in Marketing.

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