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Coco Panda

Bilingual Leasing Consultant
PROFESSIONAL SUMMARY

Bilingual Leasing Consultant with 5+ years of experience supporting multifamily communities, increasing occupancy, and delivering responsive resident service in English and Spanish. Skilled in lead conversion, lease administration, Fair Housing compliance, CRM systems, and resident retention. Consistently exceeded tour-to-lease goals while maintaining accurate records and strong renewal performance.

SKILLS
Lease Sales
Resident Relations
Yardi
Fair Housing Compliance
Bilingual Communication
Appointment Management
LANGUAGES
English, Spanish

English: Native or bilingual proficiency; Spanish: Native or bilingual proficiency

PROFESSIONAL EXPERIENCE
Greystar
MultifamilyProperty Management
Houston, TX
Bilingual Leasing Consultant
LeasingResident Services
May 2022 - Present
  • Managed leasing activity for a 312-unit multifamily community, averaging 28 tours monthly and converting 41% of qualified prospects into signed leases.
  • Conducted bilingual tours, answered inquiries, and completed follow-up within 24 hours, helping raise occupancy from 92% to 96% in nine months.
  • Processed applications, verifications, and lease documents in Yardi with high accuracy, reducing file correction requests by 30% during internal compliance audits.
  • Supported resident retention through timely service coordination and renewal outreach, contributing to a 57% renewal rate across the 2023 lease cycle.
RPM Living
Apartment CommunitiesOperations
Pasadena, TX
Leasing Consultant
SalesCustomer Service
Jan 2020 - Apr 2022
  • Assisted with daily leasing operations for a 248-unit garden-style property, generating an average of 22 monthly tours through phone, walk-in, and online leads.
  • Maintained prospect records, scheduled appointments, and tracked follow-up activity in CRM systems, improving response consistency and shortening lead turnaround time by 20%.
  • Explained rental terms, community policies, and available promotions in English and Spanish, increasing application completions among Spanish-speaking prospects by 25%.
  • Collaborated with maintenance and management teams to prepare move-ins on schedule, helping achieve 95% resident satisfaction scores on quarterly surveys.
EDUCATION
Houston Community College
BusinessCommunity College
Houston, TX
Associate of Applied Science
Aug 2017 - May 2019

Associate of Applied Science in Business Management.

CERTIFICATIONS
Certified Apartment Leasing Professional - National Apartment Association
Jul 2023
Texas Real Estate Salesperson License - Texas Real Estate Commission
Oct 2021

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