General resume template

• Coordinated daily front-office operations for a 6-provider family practice, managing 80 to 100 patient appointments per day while maintaining accurate scheduling and timely patient flow.
• Verified insurance eligibility, authorizations, and copay requirements before visits, reducing registration-related billing issues by 22% and improving clean claim readiness across the office.
• Trained three new administrative staff on EHR workflows, patient intake, phone etiquette, and HIPAA procedures, helping the team maintain consistent service standards.
• Resolved patient scheduling conflicts, referral follow-ups, and record requests with providers and payers, increasing same-week appointment utilization by 15% over 12 months.
• Processed check-in, check-out, and payment collection activities, balancing daily receipts accurately and supporting billing staff with complete demographic and coverage updates.

• Supported front-desk and administrative operations for a busy OB-GYN office, scheduling appointments, confirming visits, and handling an average of 65 patient calls daily.
• Completed patient registration, demographic verification, and document scanning with strong accuracy, helping reduce duplicate chart errors by 18% within one year.
• Assisted with referral coordination, medical records requests, and lab follow-up communications, ensuring providers received complete information before patient visits and procedures.
• Collected copays, posted payments, and reviewed account notes with billing staff, contributing to faster issue resolution and improved patient account transparency.
• Maintained organized waiting room flow and provider schedule adjustments during peak hours, supporting on-time visit starts and stronger patient satisfaction scores.

Focused on medical office operations, patient services, health records, and healthcare communication.