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Payments Operations Associate with 4+ years of experience supporting high-volume ACH, wire, and card workflows in fintech and banking environments. Skilled in reconciliation, settlement, chargeback coordination, and exception management, with a strong record of improving accuracy, meeting SLA targets, and strengthening control processes. Known for clear cross-functional communication and disciplined attention to detail.
- Reconciled 300+ daily ACH, wire, and card transactions across processor, bank, and internal ledger records, reducing open breaks by 32% within six months.
- Investigated and resolved payment exceptions, failed settlements, and duplicate postings, consistently meeting a 24-hour SLA for 95% of cases.
- Partnered with Finance, Risk, and Support teams to validate chargebacks, refunds, and manual adjustments, preventing recurring errors and improving audit readiness.
- Built Excel-based tracking reports and standardized escalation logs, cutting manual status updates by 40% and improving management visibility into payment queues.
- Processed daily settlement files, bank confirmations, and exception queues for merchant accounts, ensuring accurate posting of more than $8M in monthly payment volume.
- Supported chargeback intake, evidence collection, and representment packages, improving first-response timeliness and reducing avoidable case reopens by 18%.
- Trained new analysts on SOPs, case notes, and control checks, helping the team maintain consistent processing standards during peak-volume periods.
- Coordinated with Compliance and Technology on system defects, documented root causes, and tracked remediation actions through resolution to prevent repeat issues.
Relevant focus: financial analysis, operations management, and business analytics.
Payments Operations Associate with 4+ years of experience supporting high-volume ACH, wire, and card workflows in fintech and banking environments. Skilled in reconciliation, settlement, chargeback coordination, and exception management, with a strong record of improving accuracy, meeting SLA targets, and strengthening control processes. Known for clear cross-functional communication and disciplined attention to detail.
- Reconciled 300+ daily ACH, wire, and card transactions across processor, bank, and internal ledger records, reducing open breaks by 32% within six months.
- Investigated and resolved payment exceptions, failed settlements, and duplicate postings, consistently meeting a 24-hour SLA for 95% of cases.
- Partnered with Finance, Risk, and Support teams to validate chargebacks, refunds, and manual adjustments, preventing recurring errors and improving audit readiness.
- Built Excel-based tracking reports and standardized escalation logs, cutting manual status updates by 40% and improving management visibility into payment queues.
- Processed daily settlement files, bank confirmations, and exception queues for merchant accounts, ensuring accurate posting of more than $8M in monthly payment volume.
- Supported chargeback intake, evidence collection, and representment packages, improving first-response timeliness and reducing avoidable case reopens by 18%.
- Trained new analysts on SOPs, case notes, and control checks, helping the team maintain consistent processing standards during peak-volume periods.
- Coordinated with Compliance and Technology on system defects, documented root causes, and tracked remediation actions through resolution to prevent repeat issues.
Relevant focus: financial analysis, operations management, and business analytics.
