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Coco Panda

Sales Transaction Coordinator
SKILLS
Sales Order Processing
CRM Administration
Contract Documentation
Billing Coordination
Microsoft Excel
Customer Communication
EDUCATION
University of North Texas
Business AdministrationOperations
Bachelor of Business Administration
Denton, TXAug 2015 - May 2019

Emphasis in operations, business communication, and sales administration.

PROFESSIONAL SUMMARY

Sales Transaction Coordinator with 5 years of experience supporting order processing, CRM accuracy, contract documentation, invoicing, and cross-functional sales operations. Known for reducing transaction delays, improving data quality, and coordinating timely communication between sales, finance, operations, and customers in fast-paced B2B environments.

PROFESSIONAL EXPERIENCE
Lone Star Office Solutions
Dallas, TX
B2B ServicesOffice Solutions
Sales Transaction Coordinator
Sep 2021 - Present
Sales OperationsOrder Management
  • Processed an average of 115 monthly sales orders, verifying pricing, product availability, customer details, and required approvals before fulfillment release.
  • Reduced order correction requests by 22% by creating standardized quote-to-order checklists for sales representatives and account managers.
  • Coordinated with finance, logistics, and customer success teams to resolve billing holds, shipment exceptions, and contract discrepancies within SLA targets.
  • Maintained Salesforce records for 40 territory accounts, improving opportunity stage accuracy and supporting cleaner weekly pipeline reporting.
  • Reviewed purchase orders, signed agreements, and tax documentation to ensure transactions met internal policy and customer compliance requirements.
MetroTech Distribution Group
Irving, TX
DistributionTechnology Products
Sales Support Coordinator
Jun 2019 - Aug 2021
Sales SupportCustomer Orders
  • Entered and updated customer orders in NetSuite, supporting $1.8M in quarterly transaction volume across regional sales territories.
  • Partnered with account executives to prepare quotes, confirm discount approvals, and send accurate order confirmations within one business day.
  • Investigated invoice mismatches, freight charges, and missing purchase order details, reducing unresolved transaction issues by 18% in one year.
  • Produced weekly Excel reports tracking open orders, backorders, and pending approvals for sales leadership and operations managers.

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