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Coco Panda
Senior Quality Manager
PROFESSIONAL SUMMARY
Senior Quality Manager with 12 years of experience leading quality systems, supplier quality, CAPA, and continuous improvement in regulated manufacturing environments. Proven record reducing defects, audit findings, and customer complaints while building high-performing teams and strengthening ISO 9001 and IATF 16949 compliance.
PROFESSIONAL SKILLS
Quality Management Systems
ISO 9001IATF 16949CAPAInternal and Supplier AuditsDocument Control
Continuous Improvement and Analytics
Lean Six SigmaRoot Cause Analysis8D Problem SolvingSPCFMEA
Quality Leadership
Cross-Functional Team LeadershipSupplier Quality ManagementCustomer Complaint ResolutionAPQPPPAP
PROFESSIONAL EXPERIENCE
Piedmont Precision Manufacturing
Automotive ManufacturingTier 1 Supplier
Charlotte, NC
Senior Quality Manager
Quality LeadershipIATF 16949
Sep 2020 - Present
- Directed a 16-member quality organization across two production sites, improving first-pass yield from 91% to 97% within 18 months.
- Led ISO 9001 and IATF 16949 surveillance audit readiness, closing 22 prior findings and achieving zero major nonconformities.
- Reduced customer complaints by 38% by standardizing 8D problem solving, strengthening containment processes, and improving supplier corrective action follow-up.
- Implemented SPC dashboards for 35 critical-to-quality characteristics, cutting scrap costs by $740K annually and accelerating leadership decision-making.
Carolina Advanced Components
Industrial ProductsHigh-Volume Manufacturing
Greenville, SC
Quality Manager
Supplier QualityLean Six Sigma
Jun 2015 - Aug 2020
- Managed plant quality operations for a 420-employee facility, maintaining customer PPM below 250 for eight consecutive quarters.
- Facilitated cross-functional FMEA and control plan reviews for 14 product launches, achieving 100% on-time PPAP approvals.
- Developed supplier audit scorecards for 48 key vendors, reducing incoming material defects by 31% and improving corrective action closure time.
- Trained supervisors and engineers on root cause analysis, layered process audits, and CAPA discipline, reducing repeat nonconformances by 44%.
CERTIFICATIONS
Certified Manager of Quality/Organizational Excellence - ASQ
May 2023
Lean Six Sigma Black Belt - IASSC
Aug 2021
EDUCATION
North Carolina State University
EngineeringQuality Systems
Raleigh, NC
Bachelor of Science in Industrial Engineering
Aug 2008 - May 2012
Focused on manufacturing systems, process capability, operations improvement, and statistical quality control.
Coco Panda
Senior Quality Manager
PROFESSIONAL SUMMARY
Senior Quality Manager with 12 years of experience leading quality systems, supplier quality, CAPA, and continuous improvement in regulated manufacturing environments. Proven record reducing defects, audit findings, and customer complaints while building high-performing teams and strengthening ISO 9001 and IATF 16949 compliance.
PROFESSIONAL SKILLS
Quality Management Systems
ISO 9001IATF 16949CAPAInternal and Supplier AuditsDocument Control
Continuous Improvement and Analytics
Lean Six SigmaRoot Cause Analysis8D Problem SolvingSPCFMEA
Quality Leadership
Cross-Functional Team LeadershipSupplier Quality ManagementCustomer Complaint ResolutionAPQPPPAP
PROFESSIONAL EXPERIENCE
Piedmont Precision Manufacturing
Automotive ManufacturingTier 1 Supplier
Charlotte, NC
Senior Quality Manager
Quality LeadershipIATF 16949
Sep 2020 - Present
- Directed a 16-member quality organization across two production sites, improving first-pass yield from 91% to 97% within 18 months.
- Led ISO 9001 and IATF 16949 surveillance audit readiness, closing 22 prior findings and achieving zero major nonconformities.
- Reduced customer complaints by 38% by standardizing 8D problem solving, strengthening containment processes, and improving supplier corrective action follow-up.
- Implemented SPC dashboards for 35 critical-to-quality characteristics, cutting scrap costs by $740K annually and accelerating leadership decision-making.
Carolina Advanced Components
Industrial ProductsHigh-Volume Manufacturing
Greenville, SC
Quality Manager
Supplier QualityLean Six Sigma
Jun 2015 - Aug 2020
- Managed plant quality operations for a 420-employee facility, maintaining customer PPM below 250 for eight consecutive quarters.
- Facilitated cross-functional FMEA and control plan reviews for 14 product launches, achieving 100% on-time PPAP approvals.
- Developed supplier audit scorecards for 48 key vendors, reducing incoming material defects by 31% and improving corrective action closure time.
- Trained supervisors and engineers on root cause analysis, layered process audits, and CAPA discipline, reducing repeat nonconformances by 44%.
CERTIFICATIONS
Certified Manager of Quality/Organizational Excellence - ASQ
May 2023
Lean Six Sigma Black Belt - IASSC
Aug 2021
EDUCATION
North Carolina State University
EngineeringQuality Systems
Raleigh, NC
Bachelor of Science in Industrial Engineering
Aug 2008 - May 2012
Focused on manufacturing systems, process capability, operations improvement, and statistical quality control.
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