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Coco Panda
Anti-Fraud Analyst
PROFESSIONAL SKILLS
Fraud Detection & Investigations
Transaction MonitoringCase InvestigationChargeback AnalysisIdentity VerificationFraud Pattern Recognition
Risk, Compliance & Controls
BSA/AML AwarenessKYC ReviewSAR Escalation SupportPolicy AdherenceInternal Controls
Analytics & Systems
SQLExcelTableauSASActimize
EDUCATION
Arizona State University
FinanceRisk Management
Bachelor of Science in Finance
Tempe, AZAug 2015 - May 2019
Relevant coursework: financial statement analysis, business statistics, risk management, and forensic accounting.
PROFESSIONAL SUMMARY
Anti-Fraud Analyst with 5 years of experience investigating payment fraud, account takeover, chargebacks, and suspicious transaction activity in financial services. Skilled in SQL, Excel, case management, KYC review, and risk controls, with a record of reducing confirmed fraud losses while improving investigation quality and escalation accuracy.
PROFESSIONAL EXPERIENCE
Desert Valley Bank
Phoenix, AZ
Regional BankingConsumer Finance
Anti-Fraud Analyst
Sep 2021 - Present
Fraud InvestigationsTransaction Monitoring
- Investigate 45 to 60 weekly fraud alerts involving debit card, ACH, Zelle, and online banking activity using case evidence and customer records.
- Reduced confirmed fraud losses by 16% year over year by identifying repeat device fingerprints, velocity patterns, and mule account indicators.
- Prepare clear investigation summaries and escalation packages for compliance, supporting SAR review decisions and law enforcement information requests.
- Partner with operations and customer care teams to refine authentication workflows, decreasing preventable account takeover incidents by 11% within six months.
CopperPoint Payments
Scottsdale, AZ
Payment ProcessingFinTech
Fraud Operations Analyst
Jun 2019 - Aug 2021
Chargeback AnalysisMerchant Risk
- Reviewed card-not-present disputes, chargebacks, and merchant risk alerts, completing an average of 70 cases weekly within SLA requirements.
- Used Excel, SQL extracts, and payment gateway logs to identify suspicious merchant behavior and support account restriction recommendations.
- Improved chargeback documentation quality by 24% through standardized evidence templates covering authorization data, customer contact, and transaction history.
- Escalated high-risk merchant patterns to risk leadership, contributing to the closure or remediation of 38 accounts with repeated fraud exposure.
SELECTED PROJECTS
Fraud Rules Performance Review
Nov 2023 - Feb 2024
Fraud Analytics Lead
- Built a rules performance dashboard tracking false positives, confirmed fraud, review time, and recovery outcomes across 14 high-risk transaction scenarios.
- Identified three underperforming rules and recommended threshold changes that reduced manual review volume by 18% without increasing loss exposure.
Account Takeover Pattern Analysis
May 2022 - Aug 2022
Investigation Analyst
- Reviewed 1,200 historical account takeover cases to map common device, IP, velocity, and customer behavior indicators across digital banking channels.
- Created an escalation checklist adopted by the investigations team, improving evidence consistency and reducing QA rework by 22%.
CERTIFICATIONS
Certified Fraud Examiner - Association of Certified Fraud Examiners
Dec 2023
Certified Anti-Money Laundering Specialist - ACAMS
Apr 2024
Coco Panda
Anti-Fraud Analyst
PROFESSIONAL SKILLS
Fraud Detection & Investigations
Transaction MonitoringCase InvestigationChargeback AnalysisIdentity VerificationFraud Pattern Recognition
Risk, Compliance & Controls
BSA/AML AwarenessKYC ReviewSAR Escalation SupportPolicy AdherenceInternal Controls
Analytics & Systems
SQLExcelTableauSASActimize
EDUCATION
Arizona State University
FinanceRisk Management
Bachelor of Science in Finance
Tempe, AZAug 2015 - May 2019
Relevant coursework: financial statement analysis, business statistics, risk management, and forensic accounting.
PROFESSIONAL SUMMARY
Anti-Fraud Analyst with 5 years of experience investigating payment fraud, account takeover, chargebacks, and suspicious transaction activity in financial services. Skilled in SQL, Excel, case management, KYC review, and risk controls, with a record of reducing confirmed fraud losses while improving investigation quality and escalation accuracy.
PROFESSIONAL EXPERIENCE
Desert Valley Bank
Phoenix, AZ
Regional BankingConsumer Finance
Anti-Fraud Analyst
Sep 2021 - Present
Fraud InvestigationsTransaction Monitoring
- Investigate 45 to 60 weekly fraud alerts involving debit card, ACH, Zelle, and online banking activity using case evidence and customer records.
- Reduced confirmed fraud losses by 16% year over year by identifying repeat device fingerprints, velocity patterns, and mule account indicators.
- Prepare clear investigation summaries and escalation packages for compliance, supporting SAR review decisions and law enforcement information requests.
- Partner with operations and customer care teams to refine authentication workflows, decreasing preventable account takeover incidents by 11% within six months.
CopperPoint Payments
Scottsdale, AZ
Payment ProcessingFinTech
Fraud Operations Analyst
Jun 2019 - Aug 2021
Chargeback AnalysisMerchant Risk
- Reviewed card-not-present disputes, chargebacks, and merchant risk alerts, completing an average of 70 cases weekly within SLA requirements.
- Used Excel, SQL extracts, and payment gateway logs to identify suspicious merchant behavior and support account restriction recommendations.
- Improved chargeback documentation quality by 24% through standardized evidence templates covering authorization data, customer contact, and transaction history.
- Escalated high-risk merchant patterns to risk leadership, contributing to the closure or remediation of 38 accounts with repeated fraud exposure.
SELECTED PROJECTS
Fraud Rules Performance Review
Nov 2023 - Feb 2024
Fraud Analytics Lead
- Built a rules performance dashboard tracking false positives, confirmed fraud, review time, and recovery outcomes across 14 high-risk transaction scenarios.
- Identified three underperforming rules and recommended threshold changes that reduced manual review volume by 18% without increasing loss exposure.
Account Takeover Pattern Analysis
May 2022 - Aug 2022
Investigation Analyst
- Reviewed 1,200 historical account takeover cases to map common device, IP, velocity, and customer behavior indicators across digital banking channels.
- Created an escalation checklist adopted by the investigations team, improving evidence consistency and reducing QA rework by 22%.
CERTIFICATIONS
Certified Fraud Examiner - Association of Certified Fraud Examiners
Dec 2023
Certified Anti-Money Laundering Specialist - ACAMS
Apr 2024
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